Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sarah Graham

Munford,AL

Summary

Dynamic operations leader with a proven track record at R.K. Allen Oil, excelling in strategic planning and team development. Expert in optimizing operational efficiency and fostering collaboration, resulting in significant cost savings and enhanced productivity. Committed to mentoring staff and driving continuous improvement in fast-paced environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Director of Operations

R.K. Allen Oil
09.2020 - Current
  • Monitored budget and utilized operational resources.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Defined, implemented, and revised operational policies and guidelines.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.

Supervisor

Lake Serene Grocery
07.2020 - 09.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.

Supervisor of Operations

R.K. Allen Oil
08.2019 - 07.2020
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
  • Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
  • Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.

Store Manager

Dollar General
06.2019 - 08.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Supervisor

Keith's Superstores
02.2011 - 05.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.

Education

High School Diploma -

Petal High School
Petal, MS
05-2005

Skills

  • Operational efficiency
  • Operations oversight
  • Strategic planning and execution
  • Business management
  • Leadership training
  • Schedule oversight
  • Risk mitigation
  • Operations management
  • Teamwork and collaboration
  • Team leadership
  • Staff training/development
  • Decision-making

Certification

  • ServSafe Certified, Instructor, Proctor.

Timeline

Director of Operations

R.K. Allen Oil
09.2020 - Current

Supervisor

Lake Serene Grocery
07.2020 - 09.2020

Supervisor of Operations

R.K. Allen Oil
08.2019 - 07.2020

Store Manager

Dollar General
06.2019 - 08.2019

Supervisor

Keith's Superstores
02.2011 - 05.2019

High School Diploma -

Petal High School

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Sarah Graham