Sarah Graham
San Antonio,TX
Summary
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management and expertise in brand positioning strategies. Outside sales and marketing talent with exceptional communication abilities. Strategically minded in capturing new business and leveraging dynamic market opportunities.
Overview
28
28
years of professional experience
Work History
Manager of Accounts & Marketing
Mid-America Pipeline Construction
02.2023 - Current
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Qualified leads by scheduling introductory discovery meetings and calls.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Business Development Manager, Integrity
Frontier Integrity Solutions
07.2021 - 02.2023
- Boosted sales from Integrity channels more than 25% from 2021 to 2022.
- Negotiated and closed long-term agreements with new clients.
- Capitalized on industry trends to strategize marketing solutions and enhance business operations.
- Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
- Reached out to potential & existing customers via telephone, email and in-person to increase sales.
- Established relationships with key decision-makers within organization. Uncovered potential target areas, markets and industries to promote incremental growth & client relationship.
- Represented company at conferences and trade association meetings generating new business.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
Business Development Manager
LineStar LLC
07.2013 - 07.2020
- Maintained long-lasting relationships with industry partners
- Grew profits by over 50% by developing new accounts and maintaining pre-existing client relationships across our 11 locations
- Negotiated contracts worth up to $20M.
- Exceeded sales goals and service targets; develop strategy to implement continuous improvements and exceed team goals
- Organized promotional events to increase sales volume
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets, and sales plans for business segments
- Developed and executed sales presentations
- Identified opportunities for growth within targeted territories and collaborated with upper management to execute sales strategy
- Owned all aspects of sales planning, development, and account management
Welders Helper/Pipefitter/General Laborer
Flint/URS
07.2011 - 07.2013
Backhoe Operator
3 Sons Construction
07.2010 - 07.2011
Retirement Specialist
Fidelity Investments
12.2007 - 07.2010
- Guided clients through compiling important financial histories and documentation for evaluation.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Assisted clients in making beneficial and strategic decisions regarding investments, and retirement planning.
- Kept client financial plans optimized for current market trends and economic conditions.
Assistant General Manager of Operations
Saks Fifth Avenue
07.1997 - 10.2007
- Planned and prepared work schedules for over 80 employees to assign employees to specific duties.
- Evaluated department conditions and operations to determine strengths and areas for improvement.
- Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
- Controlled spending on overhead by devising and executing cost-management procedures.
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Supervised operations team to support operational excellence and excellent customer service.
- Coordinated with General Manager in different operational issues and promotional activities.
- Developed and maintain operational guidelines for staff.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Maximized profits by reducing waste in payroll administration and increasing sales.
- Reduced store's shrink rate by limiting operational losses and adding per year in operating profit margin.
Education
University of North Texas
Denton, TXHigh School Diploma -
Havelock High School
Havelock, NC05.1995
Skills
- Lead Generation
- Marketing & Advertising Campaigns
- Microsoft Office
- Budgeting and Expenditures
- Interdepartmental Collaboration
- Sales Presentation
- Client Consultations and Resolutions
- Process Improvement
- Networking Events, Social Media Sites
- Project Management, Customer Billing
Affiliations
- Board Member, San Antonio Pipeliners Association
- Chair, Midstream America Scholarship Fund
- Co-Chair, WEN South Texas Chapter
- Co-Chair, Sky High For Kids STX Chapter
- Member Permian Basin Association of Pipeliners
- Member Deleware Basin Association of Pipeliners
- Member Houston Pipeliners Association
- Member Louisiana Pipeliners Association
- Member Tulsa Pipeliners Association
- Member NTX GPA
Timeline
Manager of Accounts & Marketing
Mid-America Pipeline Construction
02.2023 - Current
Business Development Manager, Integrity
Frontier Integrity Solutions
07.2021 - 02.2023
Business Development Manager
LineStar LLC
07.2013 - 07.2020
Welders Helper/Pipefitter/General Laborer
Flint/URS
07.2011 - 07.2013
Backhoe Operator
3 Sons Construction
07.2010 - 07.2011
Retirement Specialist
Fidelity Investments
12.2007 - 07.2010
Assistant General Manager of Operations
Saks Fifth Avenue
07.1997 - 10.2007
University of North Texas
High School Diploma -
Havelock High School
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