Hi, I’m
Sarah Gray
Evergreen
Summary
Dynamic leader with a proven track record at Home Depot, enhancing department sales through effective merchandising and team mentorship. Excelled in building client relationships and cross-functional team collaboration. Demonstrates exceptional communication and problem-solving skills, with a commitment to continuous improvement and achieving results.
Overview
28
years of professional experience
Work History
Home Depot
Specialty Department Supervisor
08.2023 - Current
Job overview
- Managed daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Mentored new sales associates to contribute to store's positive culture.
- Trained newly hired sales team in upselling techniques.
- Collaborated with other department supervisors to develop cross-functional solutions for store-wide issues.
- Provided guidance on product knowledge to both employees and customers, enhancing overall shopping experience within the specialty department.
- Created visually appealing displays that showcased specialty products effectively, attracting customer interest and driving sales growth.
- Increased sales in the specialty department through effective merchandising and product promotion.
- Coordinated staff schedules, allocating resources efficiently to meet fluctuating customer demands.
- Conducted regular employee evaluations, identifying areas for improvement and offering constructive feedback.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Namaste Healing and Wellness
Founder and Contractor
08.2016 - Current
Job overview
- Created organization's mission and vision statements.
- Achieved long-term sustainability for the organization through responsible decision-making processes grounded in ethics.
- Managed financial, operational and human resources to optimize business performance.
- Hired and oversaw subcontractors to meet project needs.
- Organized and led wellness retreats locally and internationally.
- Meditation and Yoga Instructor.
- Tibetan Cranial Practitioner.
True Yoga
Yoga Instructor
09.2010 - Current
Job overview
- Studied various yoga philosophies to deepen understanding and enhance teaching methods.
- Conducted assessments for developing tailored yoga practices based on individual abilities.
- Educated clients on the benefits of a consistent yoga practice for stress reduction, improved flexibility, and overall mental clarity.
- Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
- Offered one-on-one or small-group instruction for students needing additional attention and support.
- Improved students'' overall well-being through meditation and mindfulness practices in each class session.
- Enriched students'' understanding of holistic health by weaving yogic philosophy into lessons alongside practical movement instruction.
- Demonstrated yoga poses and provided verbal cues and adjustments to help students improve alignment and technique.
- Inspired personal growth among students by challenging them to step outside their comfort zones while offering support in achieving their individual goals.
- Boosted client retention rates by fostering positive relationships and providing personalized guidance on their yoga journey.
- Built relationships with students to boost rapport and word-of-mouth referrals.
- Mentored new instructors, sharing best practices in teaching methods and classroom management techniques.
- Used music to motivate and energize classes.
- Led workshops on yoga philosophy and mindfulness, enriching students' understanding and personal growth.
- Achieved calm and focused learning environment, guiding students through meditation and breathing techniques.
CIT Group
Inside Sales Manager
05.1997 - 08.2001
Job overview
- Aligned team objectives with organizational goals through strategic planning sessions.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Worked closely with outside sales team, legal department and accounting department.
- Updated accounts and maintained long-term relationships with clients.
- Enhanced overall team productivity by conducting regular performance reviews and setting clear expectations for each member.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
Washington State UniversityPullman, WA
Bachelor of Arts from Communications
05-1995
Skills
- Excellent communication
- Multitasking Abilities
- Reliability
- Problem-solving abilities
- Attention to detail
- Teamwork
- Willingness to learn
- Critical thinking
- Supervisor
- Department leadership
- Sales expertise
- Verbal and written communication
Accomplishments
- Managed an $11 million dollar specialty department that contributes 37% of store profitability.
- Supervised team of 12 staff members.
- Successfully organized and led retreat group of 10 to Kathmandu, Nepal and trekked to Mount Everest Base Camp.
- Successfully summited Mount KilImanjaro.
Timeline
Specialty Department Supervisor
Home Depot
08.2023 - Current
Founder and Contractor
Namaste Healing and Wellness
08.2016 - Current
Yoga Instructor
True Yoga
09.2010 - Current
Inside Sales Manager
CIT Group
05.1997 - 08.2001
Washington State University
Bachelor of Arts from Communications
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