Sarah Green - IT Technician - Parker County

Summary

Cybersecurity graduate with a robust foundation in IT support and system administration, skilled in managing IT
infrastructure for county operations. Proficient in vulnerability management and network security, with hands-on
experience in deploying and maintaining secure systems. Known for maintaining confidentiality and reliability in
sensitive environments, and eager to leverage technical skills in a cybersecurity-focused role.

Overview

1

year of professional experience

Work History

IT Technician

Parker County

Weatherford, Texas

06.2025 - Current

Provide Tier 1 technical support for approximately 500 county employees using the Freshworks ticketing system while maintaining excellent customer service.
Diagnose and resolve Windows 11, Microsoft 365, Outlook, printer, software, and workstation issues through phone and ticket-based support.
Configure, image, deploy, and maintain Windows desktop and laptop computers for new and existing employees.
Install operating systems, software applications, drivers, and hardware components including RAM, SSDs, laptop batteries, displays, and power supplies.
Configure network and USB printers, desk phones, peripherals, and workstation connectivity.
Monitor newly disclosed Common Vulnerabilities and Exposures (CVEs) using Rapid7 to support organizational cybersecurity awareness.
Support technology used by county departments, including public safety and legal offices, where confidentiality, professionalism, and dependable system availability are essential.
Assisted in deploying technology infrastructure for a county 911 dispatch center, including workstation installation, structured cabling, network connectivity, desk phones, and peripheral equipment.
Played a key role in building out a county clerk's office by installing structured cabling, terminating Ethernet runs, installing keystones, deploying workstations, configuring printers, installing desk phones, and assisting with security camera and electronic access control installation.
Document technical issues and resolutions to improve service quality and support efficiency.

Education

Bachelor of Science - Cybersecurity

Tarleton State University

Stephenville, TX

12-2024

Associate of Science -

Weatherford College

Weatherford, TX

05-2021

Skills

Security Tools: Rapid7, Nmap, Wireshark, Metasploit, Burp Suite
Networking: Network Cabling, Network Connectivity, Switch Support
Operating Systems: Windows, Linux, macOS
Programming Languages: Python, SQL
IT Support: Help Desk Support, Hardware Troubleshooting, Imaging

Projects

Capstone Project: Machine Learning for Fraud Detection, Collaborated with a team to analyze four credit card fraud datasets using machine learning algorithms: Random Forest, SVM, and Logistic Regression, implemented in Python with Jupyter Notebook, Evaluated model performance using metrics such as accuracy, recall, and precision, and compared results with Matplotlib and Excel to identify the most effective algorithm for fraud detection. Delivered a PowerPoint presentation summarizing findings to faculty and peers.
Parker County Historical Commission Website, Designed and developed a responsive public-facing website using HTML, CSS, and JavaScript, collaborated with stakeholders to organize and present historical resources in a user-friendly format and continue maintaining and enhancing the website through accessibility improvements, content updates, and new functionality.

Timeline