Sarah Grenia

• Assisted veterinarians during examinations and surgical procedures to ensure optimal animal care
• Maintained accurate medical records for patients
• Administered medications and vaccinations as directed by veterinarian ensuring compliance with veterinary protocols.
• Placed IV catheters for both hospitalization and day visits
• Collected samples and ran lab work including microfilaria checks and blood smears
• Trained new staff on clinic operations and patient handling techniques
• Positioned animals for diagnostic imaging such as x-rays and ultrasounds
• Educated pet owners on proper animal care practices such as preventive care services, the importance of routine check-ups, vaccinations, and dental cleanings.
• Prepared animals for surgery, including pre-operative care and post-operative monitoring.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave

Due to under-staffing and the need to be flexible, I worked as one of the receptionists for approximately 8 months. During that period, I spent half of my time up front and the other half with the veterinarians/assistants.

Receptionist duties:

• Assisted veterinarians with client communication and care instructions
• Maintained accurate medical records and billing information using veterinary practice management software
• Coordinated follow-up appointments and reminded clients of upcoming visits to enhance customer satisfaction
• Developed strong relationships with clients, fostering loyalty and encouraging repeat business through excellent service
• Managed multi-line phone system and pleasantly greeted patients
• Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed
• Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
• Triaged incoming patients to determine treatment needs and urgency of care
• Entered data from pet records and office visits into computer system.
• Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
• Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.