Sarah Guerrero
Tucson,AZ
Summary
Deliver strong focus on customer service and interpersonal skills, coupled with a diverse background in business and academic/hospitality experience. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with guests, waitstaff, and management. Motivated with engaging personality and flexible approach.
Overview
13
13
years of professional experience
Work History
Bartender/Server Shift Leader
Noble Hops
07.2022 - Current
- Complete end-of-day administrative tasks to ensure accurate documentation of daily restaurant operations.
- Manage cash transactions, including handling cash drawers and maintaining balanced financial records.
- Deliver food and beverages promptly, prioritizing customer satisfaction and addressing their specific requirements.
- Utilize the Point of Sale (POS) system proficiently to process orders, manage billing, and handle complimentary items.
- Foster positive and personalized connections with loyal customers to create a welcoming and familiar dining environment.
- Uphold restaurant cleanliness and organization standards, ensuring tidy and well-maintained dining areas in compliance with hygiene protocols.
Lifestyle Bartender
JW Starr Pass Tucson Resort
06.2021 - 07.2023
- Innovate and prepare a diverse selection of cocktails, tailored to the preferences and requests of hotel guests and groups.
- Exemplify JW Brand standards by delivering exceptional service, consistently meeting and exceeding guest expectations.
- Skillfully prepare standard cocktails for high guest volumes during restaurant buyouts, special events, nights, and weekends, ensuring quality and consistency across the board.
- Conduct monthly inventory checks, including wine cellars of other outlets, to maintain accurate records of stock levels and assist in procurement decisions.
Bartender
Timothy O'Toole's Pub
10.2020 - 06.2021
- Skillfully crafted cocktails and poured a wide variety of beers in a fast-paced, high-volume environment.
- Demonstrated extensive knowledge of over 75 draft, bottled, and canned beers, providing valuable recommendations to customers.
- Efficiently managed multiple table sections, executing a well-defined sequence of service both behind the bar and on the floor, ensuring a seamless dining experience for up to 10 tables.
- Successfully completed opening and closing responsibilities in both the bar and server areas, ensuring smooth operations and maintaining cleanliness and organization.
Lifestyle Mixologist
Renaissance Chicago Downtown
07.2017 - 06.2021
- Expertly create custom cocktails, ensuring prompt service and efficient order fulfillment.
- Skillfully curate wine pairings for a 5-course dinner event attended by 50 guests, showcasing the hotel's commitment to exceptional dining experiences.
- Generate substantial sales revenue of up to $10,000 during major events such as St. Patrick's Day, leveraging exceptional bartending skills and customer engagement.
- Develop signature cocktails to be prominently featured on the menu, adding a unique and innovative touch to the beverage offerings.
- Engage in friendly conversations with guests, actively participating in their experience to create a memorable and enjoyable atmosphere.
- Deliver service that aligns with Renaissance brand standards, ensuring consistent excellence in customer interactions and satisfaction.
- Efficiently carry out opening and closing duties in the bar area, maintaining cleanliness, organization, and adherence to established protocols.
Sales Consultant
City Club Apartments
01.2021 - 04.2021
- Oversaw and operated the sales system, facilitating the process of securing new and renewed leases.
- Effectively managed incoming phone calls, ensuring prompt and efficient scheduling of appointments.
- Provided comprehensive property tours to potential tenants, demonstrating a thorough understanding of floor plans and amenities.
- Constructed and executed lease agreements, including conducting background checks as part of the leasing process.
- Successfully managed the move-in and move-out process for tenants, ensuring a smooth transition and proper documentation.
- Handled deposits for units and pets, meticulously maintaining accurate records and adhering to relevant policies and regulations.
- Prepared the property for prospective tenants, ensuring it is well-presented and in optimal condition for showcasing.
Lounge Bartender/ Banquets/ Pool Bartender
Westin La Paloma Resort & Spa
03.2014 - 06.2017
- Prepare custom alcoholic beverages according to customer orders, ensuring efficiency and prompt service.
- Deliver exceptional service to guests in the lounge area, ensuring their needs are met and providing a welcoming and enjoyable experience.
- Serve food to tables, going beyond expectations to create a memorable dining experience for guests.
- Carry out opening and closing responsibilities in the bar area, ensuring a smooth start and finish to each shift.
- Maintain well-stocked liquor, mixers, and garnishes, regularly monitoring inventory levels and restocking as needed.
- Bartend at the poolside bar and during banquet functions, skillfully catering to the specific needs and preferences of guests in these settings.
Supervisor of Operations
Westin La Paloma Resort & Spa
04.2016 - 09.2016
- Provided effective management and leadership to a team of 30 associates at Sabino's poolside bar and grill.
- Developed and implemented staff schedules, strategically assigning sections based on accurate forecasts and operational needs.
- Created daily agendas and activities to elevate the overall guest experience, ensuring memorable and enjoyable stays.
- Expertly handled guest conflicts and resolved them in a timely and satisfactory manner, maintaining a high level of guest satisfaction.
- Successfully supervised and managed operations during busy holiday weekends such as Memorial Day and 4th of July, generating revenue exceeding $40,000.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Manager
Dragon Village Restaurant
04.2010 - 01.2014
- Managed and motivated employees to be productive and engaged in work.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
Education
Level 2 Certified Sommelier - Wine Steward
The Court of Master Sommeliers
Torquay, United Kingdom06.2023
Level 1 Intro Sommelier - Wine Steward
The Court of Master Sommeliers
Torquay, United Kingdom01.2019
Bachelor of Science - Hotel/Restaurant Management
Northern Arizona University
Flagstaff, AZ12.2016
Associate of Arts - Restaurant Management/Liberal Arts/Gen Eds, Hotel/Restaurant Management, General Studies, And Liberal Arts
Pima Community College
Tucson, AZ12.2014
Skills
- Beverage Selection and Service (Wine, Beer, and Liquor)
- Financial Management (Accounts Payable and Accounts Receivable)
- Inventory Management and Organization
- Data Management and Entry
- Point of Sale (POS) Systems Operations
- Upscale Dining Experience
- Effective Communication
- Productivity and Timeliness
Additional Information
§ Wine pairing for a 4 course, multi-option dinner for 50 people+ owners of Renaissance Chicago December 2019
§ Blind tasted over 1800 wines September 2019- June 2023
§ Second City Sommeliers wine tasting group September 2020- December 2020
§ Merlot Whiffers wine tasting group September 2019-June 2021
§ Stage at The Aviary Chicago resulting in job offer May 2017
§ Summa Cum Laude Honors 3.93 GPA 2016
§ Northern Arizona University Dean’s List 4 consecutive semesters 2015-2016
§ Member of Phi Kappa Phi National Honor Society February 2016
§ Member of Northern Arizona University's Tau Sigma Delta Kappa National Honor Society February 2016
§ Westin La Paloma Associate of the Month March 2015
§ SALARA (Southern Arizona Lodging and Restaurant Association) Scholarship 2015
§ Arizona Academic Scholar 2009
§ Saddle Brooke Rotary Club Scholarship 2009
§ Presidential Community Service Award 2006
§ Girl Scout Bronze, Silver, and Gold Award 2003-2009
Timeline
Bartender/Server Shift Leader
Noble Hops
07.2022 - Current
Lifestyle Bartender
JW Starr Pass Tucson Resort
06.2021 - 07.2023
Sales Consultant
City Club Apartments
01.2021 - 04.2021
Bartender
Timothy O'Toole's Pub
10.2020 - 06.2021
Lifestyle Mixologist
Renaissance Chicago Downtown
07.2017 - 06.2021
Supervisor of Operations
Westin La Paloma Resort & Spa
04.2016 - 09.2016
Lounge Bartender/ Banquets/ Pool Bartender
Westin La Paloma Resort & Spa
03.2014 - 06.2017
Manager
Dragon Village Restaurant
04.2010 - 01.2014
Level 2 Certified Sommelier - Wine Steward
The Court of Master Sommeliers
Level 1 Intro Sommelier - Wine Steward
The Court of Master Sommeliers
Bachelor of Science - Hotel/Restaurant Management
Northern Arizona University
Associate of Arts - Restaurant Management/Liberal Arts/Gen Eds, Hotel/Restaurant Management, General Studies, And Liberal Arts
Pima Community College
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