Sarah Hamer
Bristol,CT
Summary
Dynamic professional with a strong background in customer engagement and data analysis. Skilled in streamlining processes and improving service delivery. Committed to fostering team collaboration and ensuring compliance with industry standards.
Overview
6
6
years of professional experience
Work History
ROI Specialist
Hartford Healthcare
Hartford, CT
12.2022 - 04.2023
- Analyzed financial data to identify trends and optimize resource allocation.
- Developed ROI models to assess program effectiveness and guide investment decisions.
- Collaborated with cross-functional teams to streamline reporting processes and enhance accuracy.
- Mentored junior staff on best practices for data analysis and interpretation.
- Improved efficiency of ROI analysis by streamlining data collection and reporting processes.
- Assisted in the development of ROI tracking tools, enhancing overall department efficiency and effectiveness.
- Managed high volume of medical record requests, effectively prioritizing tasks while maintaining accuracy and timeliness.
Licensed Beauty Advisor
Sephora
Canton, CT
12.2021 - 12.2022
- Provided personalized skincare consultations to enhance customer experience and product satisfaction.
- Trained and mentored new beauty advisors on product knowledge and customer engagement techniques.
- Managed inventory levels, ensuring timely restocking of popular products to optimize sales opportunities.
- Executed promotional events, driving customer traffic and increasing brand awareness through targeted marketing efforts.
- Giving Exceptional customer service
- Perform makeup services/ skincare services
- Analyzed customer feedback to identify trends, implementing improvements for service delivery and product offerings.
- Developed relationships with clients, fostering loyalty through exceptional service and follow-up communication.
- Processed payments, entering sales in register for prompt customer service.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
Medical Assistant
Cell Staff
Newtown, CT
03.2020 - 12.2021
- Assisting the state monitor all visitors by checking temperatures with an infrared temperature gun COVID 19 testing inmates.
Patient Service Representative
Mercy Imaging Center
Lutherville, MD
04.2019 - 03.2020
- Assisted patients with registration, ensuring accuracy of personal and insurance information.
- Answer high volume calls
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- schedule appointments for MRI, Mammogram, CT, Dexa , XRay, and Ultrasound
- Submit Insurance Authorization
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Medical Assistant
Symphony Placements
Baltimore, MD
05.2017 - 04.2019
- Assisted in patient intake processes, ensuring accurate data collection and documentation.
- Managed appointment scheduling, optimizing clinic workflow and reducing wait times.
- Supported clinical staff during procedures, maintaining a sterile environment and adhering to safety protocols.
- Processed medical records electronically, ensuring compliance with HIPAA regulations and enhancing data security.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Coordinated with physicians to ensure optimal levels of patient care, obtained patient history
- Roomed patients and assessed vital signs
- Set up procedures and completed tray set ups
Education
Esthetician - Esthetician
Oxford Academy of Hair Design
Seymour, CT06-2021
High School Diploma -
Adult Education
Waterbury, CT06-2009
Medical Assistant - Medical Assistant
Allstate Career Academy
Baltimore, MD09-2017
Skills
- Data interpretation
- HIPAA compliance
- HIPAA regulations
- Written and verbal communication
- Customer service
- Patient confidentiality
- Data entry
- Document scanning
Timeline
ROI Specialist
Hartford Healthcare
12.2022 - 04.2023
Licensed Beauty Advisor
Sephora
12.2021 - 12.2022
Medical Assistant
Cell Staff
03.2020 - 12.2021
Patient Service Representative
Mercy Imaging Center
04.2019 - 03.2020
Medical Assistant
Symphony Placements
05.2017 - 04.2019
Esthetician - Esthetician
Oxford Academy of Hair Design
High School Diploma -
Adult Education
Medical Assistant - Medical Assistant
Allstate Career Academy