Sarah Hamilton
Niles,MI
Summary
Adept at enhancing operational efficiency, demonstrated through the successful implementation of scheduling software at Saint Joseph Health Systems and meticulous specimen management at Spectrum Health Lakeland Hospital. Skilled in Microsoft applications and known for exceptional phone etiquette, I excel in streamlining processes and improving patient accessibility, significantly contributing to positive outcomes.
Overview
3
3
years of professional experience
Work History
Outpatient Scheduler
Saint Joseph Health Systems
Mishawaka, IN
06.2022 - Current
- Promoted a positive image of the facility through excellent interpersonal skills when interacting with patients, families, visitors, physicians, or other personnel.
- Managed high call volumes while maintaining a professional demeanor, prioritizing tasks according to urgency and importance.
- Assisted in the implementation of new scheduling software, streamlining processes and improving overall operational efficiency.
- Increased patient accessibility by maintaining an organized system for walk-in appointments when cancellations occurred.
Phlebotomist
South Bend Clinic
South Bend, IN
09.2021 - 05.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Lab Assistant
Spectrum Health Lakeland Hospital
Niles, MI
06.2021 - 02.2022
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
Education
High School Diploma -
Lighthouse Christian Academy
Hendersonville, TN06.2020
Phlebotomy Certification - Phlebotomy
Medical Career Academy
Highland05.2020
Skills
Microsoft skills
Phone etiquette
Appointment management
Customer Service
Timeline
Outpatient Scheduler
Saint Joseph Health Systems
06.2022 - Current
Phlebotomist
South Bend Clinic
09.2021 - 05.2022
Lab Assistant
Spectrum Health Lakeland Hospital
06.2021 - 02.2022
High School Diploma -
Lighthouse Christian Academy
Phlebotomy Certification - Phlebotomy
Medical Career Academy