Sarah Hamlett
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Team Lead
GARAGE
08.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Customer Service Representative
Clinton Floral
07.2021 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Representative
Aldo's
09.2022 - 03.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Bachelor's of Social Work - Social Work
Texas Southern University
Houston, TX05.2026
High School Diploma -
Washington Latin Pcs Upper School
Washington, DC05.2021
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Team Lead
GARAGE
08.2023 - Current
Sales Representative
Aldo's
09.2022 - 03.2023
Customer Service Representative
Clinton Floral
07.2021 - 08.2023
Bachelor's of Social Work - Social Work
Texas Southern University
High School Diploma -
Washington Latin Pcs Upper School
Similar Profiles
Amber KelmAmber Kelm
Sales associate at GarageSales associate at Garage
Mohamed AbdullahiMohamed Abdullahi
Fahrzeugmetallbearbeitung at GarageFahrzeugmetallbearbeitung at Garage
Arianna NguyenArianna Nguyen
Team Member at GarageTeam Member at Garage
Faith FredrickFaith Fredrick
Sales Associate at GarageSales Associate at Garage
Emily MontealegreEmily Montealegre
Pharmacy Technician Trainee at Kroger's PharmacyPharmacy Technician Trainee at Kroger's Pharmacy