Proactive and goal-oriented professional eager to create and implement successful strategies to improve organizational efficiency. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Individual with strong interpersonal and problem-solving skills, committed to pursuing best practices related to employee development and retention.
Overview
13
13
years of professional experience
Work History
Talent Acquisition Recruiter
PEOPLESCOUT (American Airlines Account)
05.2021 - 08.2024
MBA Campus Recruitment: Coordinated and scheduled all onsite campus visits and activities; scheduled virtual interviews; attended national MBA conferences; scheduled onsite events and interviews at AA headquarters; sent offer letters; processed pre-employment; cleared new hires into the MBA program.
Management & Support Staff Recruitment: Recruited high-volume non-union roles within customer service; negotiated offers; completed salary analyses; completed intake calls with hiring managers; facilitated and led onsite interview days.
Union Recruitment: Led a team of recruiters in high-volume union hiring of over 3200 team members; completed reports and presented weekly to leadership; wrote up legal verbiage for communication to candidates; facilitated and led onsite interview days; assisted in onsite onboarding to expedite candidate clearances.
Across the three different departments I supported during this time, I developed strong relationships with hiring managers to better understand their talent needs and provide tailored recruitment solutions to improve candidate quality and client satisfaction.
American Airlines' contract ended and I opted to resign to be a full-time provider at home.
Recruitment Partner
ENGAGE2EXCEL (Bonduelle Account)
08.2020 - 05.2021
Assisted our recruiting partner, Bonduelle, with coordination of interviews, completing weekly calls with each of our four client sites, setting up intake and discovery calls with hiring managers, and processing and clearing all candidate pre-employment.
Assisted in onboarding new employees, conducting orientation sessions and facilitating a smooth transition into their roles.
Maintained detailed records of applicant tracking systems data, utilizing insights to inform future recruitment efforts.
Created requisitions in E2E’s Recruiting Machine ATS and completed weekly Excel reports for billing purposes.
Utilized my knowledge of SuccessFactors to lead the client in their transition from ADP to SuccessFactors systems.
Team Lead
PEOPLESCOUT (American Airlines Account)
05.2019 - 04.2020
Led and managed a team of approximately 20 recruiters to travel to over 30 American Airlines mainline stations in the US to recruit and onboard new hires for frontline positions at the individual stations, hiring 2000 team members annually.
Trained team on best interview, hiring, and onboarding practices, ensuring compliance standards were met to lower liability risks for our client.
Created and managed several process improvement initiatives to improve the client-vendor communication and relationship.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Senior Recruiter
PEOPLESCOUT (American Airlines Account)
05.2018 - 05.2019
Independently managed an average of 40 to 50 requisitions monthly for the IT and Finance departments at AA.
Hired over 100 highly skilled, hard to fill positions within first six months of position.
Acted as the sole point of contact for hiring managers throughout the recruitment process, completing intake calls, completing candidate interview scheduling, and consulting on best interview, selection, and hiring practices.
Fostered positive candidate experiences through transparent communication throughout the recruiting process.
Project Manager/Recruiter
PEOPLESCOUT (American Airlines Account)
05.2016 - 05.2018
Project managed and created all requisitions created for the American Airlines account in accordance with compliance and legal requirements.
Coached, mentored, and trained, and led conference calls with the requisition creation team (approximately a team of ten employees) on best practices for requisition creation.
Was the only vendor employee selected by the client to participate in the SuccessFactors UAT testing prior to implementation and was one of three vendor employees selected to start the team of onsite union hiring nationwide.
Monitored progress of nationwide union hiring against established goals, adjusting schedules and resources as needed to keep the hiring project on track.
Provided detailed status updates for our nationwide union hiring project to stakeholders and executive management.
Intelligence Analyst/Management and Program Analyst
FEDERAL BUREAU OF INVESTIGATION
11.2015 - 04.2016
Intelligence Analyst: Participated in tactical and strategic implementation and analysis training in Basic Field Training Class; presented briefings to classes, supervisors, and executive management; worked with classmates on intelligence analysis.
Management & Program Analyst: Created the weekly HR Department report presented to the FBI Director; created Excel spreadsheet to track transfers between field offices for the FBI Assistant Director; tracked hiring statistics for the entire FBI.
Resigned due to familial obligations back home and the Bureau could not locate a vacancy for me to hold at one of the local home offices.
Recruiting Coordinator
AMERICAN AIRLINES/US AIRWAYS
05.2013 - 10.2015
Processed all new hire, transfers, and return-to-work pre-employment, ensured all HR processes completed at said stations were compliant, and was the sole point-of-contact for all candidates leading up to their start date.
Ran flight attendant recruitment days, which saw 80-100 candidates onsite daily, at the Charlotte and Phoenix hubs and solely processed over 500 flight attendant new hires in the 2014 calendar year.
Improved candidate experience by providing timely updates throughout the recruitment process, resulting in positive feedback from applicants.
Maintained accurate records of all recruitment activities, ensuring compliance with company policies and legal requirements.
Administrative Assistant
US AIRWAYS
02.2012 - 05.2013
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors in the CLT Chief Pilot's Office.
Assisted pilots with medical licenses, paperwork, expenses, leaves of absence, and base changes.
Maintained confidentiality of all pilot personnel files and secure filing systems.
Improved document organization with thorough file maintenance and proactively managed office supply inventory to avoid workflow disruptions.
Inflight Coordinator
US AIRWAYS
04.2011 - 02.2012
Was the main liaison between the flight attendants and the Company, ensuring that all uniform and luggage requests were handled, Compliance manuals were up-to-date, FAA requests were completed, and FMLA requests were processed.
Completed all clerical work for the CLT Inflight Crew Service Center and identified places between Inflight offices for process and communication improvements.
Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Education
MA - International Studies/Security Studies
EAST CAROLINA UNIVERSITY
Greenville, NC
12.2014
BS - Political Science
EAST CAROLINA UNIVERSITY
Greenville, NC
06.2007
Skills
Organizational skills
Attention to detail
Time management
Customer service
Teamwork and collaboration
Decision-making
Interpersonal skills
Process improvements
Training and onboarding
Full cycle recruiting
Timeline
Talent Acquisition Recruiter
PEOPLESCOUT (American Airlines Account)
05.2021 - 08.2024
Recruitment Partner
ENGAGE2EXCEL (Bonduelle Account)
08.2020 - 05.2021
Team Lead
PEOPLESCOUT (American Airlines Account)
05.2019 - 04.2020
Senior Recruiter
PEOPLESCOUT (American Airlines Account)
05.2018 - 05.2019
Project Manager/Recruiter
PEOPLESCOUT (American Airlines Account)
05.2016 - 05.2018
Intelligence Analyst/Management and Program Analyst
FEDERAL BUREAU OF INVESTIGATION
11.2015 - 04.2016
Recruiting Coordinator
AMERICAN AIRLINES/US AIRWAYS
05.2013 - 10.2015
Administrative Assistant
US AIRWAYS
02.2012 - 05.2013
Inflight Coordinator
US AIRWAYS
04.2011 - 02.2012
MA - International Studies/Security Studies
EAST CAROLINA UNIVERSITY
BS - Political Science
EAST CAROLINA UNIVERSITY
ADDITIONAL
Completed an exchange program studying Politics at Manchester Metropolitan University in Manchester, UK (2005)
Certified to teach English as a foreign language and taught English to professionals in Prague, CZ (2008)
Attended a summer of French language courses at CIEL de Strasbourg in Strasbourg, France (2010)
Selected for Fall Internship with US Department of State in Paris, France (2010)
Top Secret Clearance (granted 2015)
Volunteered with Catchafire – consulted and provided recruitment services during the pandemic (2020)
Interests
Traveling, photography, volunteering, fostering animals, playing saxophone, current events