Sarah Harden

• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Educated customers on use of banking website and mobile apps.
• Processed customer transactions promptly, minimizing wait times.
• Identified sales opportunities and referred customers to branch partners in financial services.
• -Maintained friendly and professional customer interactions.
• Executed wire transfers, stop payments and account transfers.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Train and guide cashiers in point of sale.
• Attended WIC training program to help educate co-workers about new guidelines.
• Support office management by assisting cashier team with void transactions.

• -Managed room set-up for clients and coordinate event invitation distributions.
• Created social media strategies using Twitter, Facebook, and Instagram to increase event attendance.
• Reviewed website weekly to update membership rewards program and content.

Plan coordinate, and lead project activities to ensure the attainment of objectives and schedules.

• Managed corporate and social client communication for inquires, regarding event space and pricing.
• Developed knowledge of client intake by observing event planners.
• Managed the project budget, conflicts, and communication between the client and the project team.
• Responsible for building client relationships to ensure timely collection of accounts and services.
• Managed room set-up for executive client space.
• Ensured client satisfaction by communicating with clients throughout the duration of the event.