Sarah Hardy
Fernandina Beach
Summary
I am a recent graduate of the University of North Florida with a Bachelor of Science in Biology and a concentration in Molecular and Cellular Biology & Biotechnology. I have developed strong experience in leadership, customer engagement, and operational management through years in hospitality and service roles. I excel at building relationships, understanding customer needs, and communicating effectively in fast-paced environments. I bring strong analytical thinking, problem-solving ability, and a collaborative mindset, and I am eager to apply my skills in a professional environment where I can continue to grow and contribute.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Bar Zin
Fernandina Beach, FL
08.2025 - Current
- Cultivate strong customer relationships by identifying needs and delivering personalized service in a fast-paced environment.
- Execute high-volume service operations while maintaining accuracy, efficiency, and attention to detail.
- Collaborate with kitchen and bar teams to ensure seamless service and customer satisfaction.
- Resolve customer concerns through effective communication, professionalism, and sound judgment.
Assistant Manager & Operations Lead
Fantastic Fudge
Fernandina Beach, FL
07.2017 - 07.2025
- Directed daily operations, including inventory management, scheduling, production oversight, and customer service.
- Cultivated long-term customer relationships through product education and personalized recommendations.
- Trained and mentored team members while maintaining quality standards and operational efficiency.
- Supported business growth through customer retention, problem resolution, and sales-focused service.
Education
Bachelor of Science - Biology, Magna Cum Laude
University of North Florida
Jacksonville, FL05-2026
Skills
- Leadership & Mentoring Experience
- Healthcare & Biotechnology Exposure
- Solution-Oriented Thinking
- Cross-Functional Collaboration
- Data Analysis
- Relationship Building
- Presentation Skills
- Consultative Selling
Certification
ABC Bartending School: Alcoholic Beverage/Controlled Subs
Timeline
Server
Bar Zin
08.2025 - Current
Assistant Manager & Operations Lead
Fantastic Fudge
07.2017 - 07.2025
Bachelor of Science - Biology, Magna Cum Laude
University of North Florida