Sarah Harkins
Denver,CO
Summary
Highly motivated, dynamic leader, and dedicated phlebotomist with a proven track record at National Jewish Health. Eager to contribute my meticulous attention to detail, compassionate patient care, adaptability, and strategic problem-solving as the Phlebotomy Supervisor to enhance patient satisfaction and operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Phlebotomist
National Jewish Health
04.2024 - Current
- Highly effective in training and mentoring team members to provide compassionate care in all patient interactions and accurate specimen collection.
- Maintains a high level of accuracy in every step of the collection process to ensure an exceptional patient experience.
- Collaborates with clinical staff and lab to ensure accurate test orders, appropriate sample collection, and continually improving operations.
- Excels in high-stress situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrates effective leadership, a high level of initiative, accountability, knowledge, and communication.
- Consistently increases patient satisfaction rates through consistent delivery of professional services tailored to individual needs.
- Demonstrates adaptability by effectively performing blood draws on diverse patient populations, including geriatric and challenging cases, routinely assisting team members having difficulty.
- Supports quality assurance efforts by diligently documenting all relevant information throughout the collection process, ensuring accurate test results for patients and providers alike.
Phlebotomy Extern
St. Anthony's Hospital
01.2024 - 02.2024
- Performed venipuncture using blood collection methods including, butterfly needles, straight needles, syringe, blood cultures.
- Ensured quality collection by selecting appropriate containers, volume, prioritization, proper labeling, and confirming patient identifiers.
- Collaborated with lab staff to ensure efficient reporting, processing, & transport.
- Ensured full compliance with quality control, safety regulations, federal regulations, HIPAA, and laboratory standards of operation.
- Demonstrated knowledge of laboratory equipment, terminology, venipuncture technique, and maintaining a safe environment of care.
Teaching Learning Center Office Assistant
Community College of Denver
09.2021 - 01.2024
- Maintained college records for course offerings, professor qualifications, certifications, and professional development.
- Developed and facilitated online trainings and workshops for students and professors, both online and in-person.
- Established positive rapport with faculty and students, providing excellent customer service and effective interpersonal communication.
- Utilized Power BI to create and implement a new and more efficient process for tracking professional development hours, classification, payments, metrics.
- Planned and executed creation of a multimedia room to be utilized for online education and technologically advancing courses.
Voter Registration Quality Control Manager
New Era Colorado
02.2018 - 12.2019
- Responsible for backend operations and data compilation of Colorado's largest voter registration drive—involving dynamic processes, revolving deadlines, and multi-team collaboration on a national level.
- Ensured timely and accurate entry of program metrics, logistics, analytics, and other data management across four offices, processing over 50k voter registration forms.
- Created and executed the hiring, training, and management processes for 4 direct reports, 3 colleagues, and approximately 40 temporary staff positions.
- Applied logical problem solving to identify and diagnose issues within the form tracking system and data collection processes.
- Created & maintained a system to track metrics—both for voter data and employee training requirements, performance, counts, & error rates/occurrences.
- Maintained effective communication within the team to improve workflow, increase efficiency, collaborate with national organizations, and ensure meticulous compliance with federal and state regulations.
Nanny
Privately Employed (5 Families)
05.2014 - 02.2018
Data Management & Field Organizer
New Era Colorado
02.2016 - 12.2016
- Executed large-scale voter registration and voter turnout programs while assisting the management of a team of 10.
- Recruited, trained, oversaw, and managed employees & volunteers during community events, festivals, on college campuses, etc.
- Established protocols for efficiency improvement.
- Monitored and ensured required trainings were effectively completed, up-to-date, and documented for all staff members.
- Significantly contributed to the collection and processing of over 40k VR forms.
Child Care Counselor
KidsPeace National Hospital
09.2010 - 09.2013
- Evaluated clients and maintained treatment, progress, and records documentation, strictly adhering to state and hospital regulations.
- Facilitated therapeutic and educational programs for individuals and groups while collaborating with hospital clinical staff.
- Regularly utilized deescalation techniques with hospital patients in crisis and readily adapted as needed.
Education
Phlebotomy Certification & Licensure -
Community College of Denver
Denver, Colorado02.2024
Accumulative College Coursework
Denver, CO05.2023
Associate of Science - Psychology
Lehigh Valley Community College
Allentown, Pennsylvania05.2014
Certificate of Nutrition -
Community College of Denver
Denver, CO05.2023
Skills
- Mentoring, Training, & Leadership
- Supervisory & Management
- Interview & Hiring Processes
- Meticulous with detail
- Quality Control Procedures
- Venipuncture Expertise
- Collaborative Problem-Solving
- HIPPA/CLIA Compliance
- Compassionate Patient Care
- Adaptability & Flexibility
Certification
Basic Life Support (BLS) Certification, 2024
Timeline
Phlebotomist
National Jewish Health
04.2024 - Current
Phlebotomy Extern
St. Anthony's Hospital
01.2024 - 02.2024
Teaching Learning Center Office Assistant
Community College of Denver
09.2021 - 01.2024
Voter Registration Quality Control Manager
New Era Colorado
02.2018 - 12.2019
Data Management & Field Organizer
New Era Colorado
02.2016 - 12.2016
Nanny
Privately Employed (5 Families)
05.2014 - 02.2018
Child Care Counselor
KidsPeace National Hospital
09.2010 - 09.2013
Phlebotomy Certification & Licensure -
Community College of Denver
Accumulative College Coursework
Associate of Science - Psychology
Lehigh Valley Community College
Certificate of Nutrition -
Community College of Denver
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