Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Sarah Haupt

Saint Louis,Missouri

Summary

Manage highly visible enterprise account teams and ensure internal and external customer satisfaction. Provide end-to-end order process support. Reconcile data reports for sales territories. In depth knowledge corporate systems and policies.

Overview

19
19
years of professional experience

Work History

Specialist, Field Sales Operations

Presidio
11.2021 - Current
  • Create and follow Salesforce cases daily
  • Help with ISR’s with mquoting, creating estimates, deal Id’s and vendor quotes
  • Participate in sales meetings
  • Maintain strong relationship with Inside Sales Team
  • Work with vendors and carriers to resolve any logistic and vendor issues that need attention
  • Assist with resolution of AR, billing, and collection matters
  • Provide reporting for updated tracking spreadsheets
  • Work closely with RMA team to process product returns and follow until completion
  • Give support to account managers, customers and any other parties.

BUSINESS OPERATION SPECIALIST

Dell EMC
12.2011 - 05.2021
  • Supported Midwest Area consisting of 33 Account Executive, 16 System Engineer, 4 District Managers and 1 Area Manager in fast-paced environment
  • Ensured multimillion-dollar purchase orders are processed in accordance with customer and business requirements
  • Manage collection of required documents, confirming approvals and corresponding contracts
  • Followed quotes and purchase orders through entire processing cycle
  • Tracked all orders, escalated any issues or discrepancy with correct departments
  • Prepared reports for sales management to ensure forecast and territory assignment, account alignment is accurate
  • Researched and reported discrepancies in sales figures and communicate with sales team to update information accordingly
  • Participated in District/Area Level meetings and conference calls
  • Provided expertise on complex deals including ELA's, leases and involving multiple countries and/or business units
  • Created user guides and train new and existing employees on order systems and processes
  • Worked closely with allocations regarding logistics of orders/RMA's
  • Kept tracker for each order making sure deliveries were made in timely manner
  • Supported system engineers and worked with customers when needed regarding orders.

Branch Administrator

Strategic Staffing Solutions
04.2007 - 08.2011
  • Backed up Branch Manager on all projects as needed
  • Conducted new hire training for consultants and led additional training sessions on various topics
  • Pre-screened resumes and conducted background screening audits
  • Organized charity golf functions for St. Louis Branch

Reverse Mortgage Specialist

Bank Of America
09.2005 - 10.2007
  • Prepared disclosure packets for mortgages, home equity and reverse mortgages and worked directly with interested clients
  • Validated and coded incoming documents to be accessible by other departments
  • Proficient in Seibel, Application Xtender, Doc Web.

Education

Bachelor of Science - Marketing

University of Central Missouri
Warrensburg, MO

Skills

  • Logistics coordination
  • Scheduling
  • Sense of urgency
  • Easily adaptable
  • Quality assurance
  • Critical thinking
  • Time management
  • Client-driven
  • Ariba
  • Data Analysis
  • MyQuotes
  • Salesforce
  • SAP
  • Microsoft Office
  • DSA (Dell Sales Application)
  • Application XTender
  • Seibel
  • Doc Web
  • Direct Express
  • Fusion
  • CCW - Cisco
  • MyOrders
  • ClickView
  • Vendor Sites

Awards

  • Multiple Inspire Awards from my team.
  • MVP 2020 of the Midwest Area

Timeline

Specialist, Field Sales Operations

Presidio
11.2021 - Current

BUSINESS OPERATION SPECIALIST

Dell EMC
12.2011 - 05.2021

Branch Administrator

Strategic Staffing Solutions
04.2007 - 08.2011

Reverse Mortgage Specialist

Bank Of America
09.2005 - 10.2007

Bachelor of Science - Marketing

University of Central Missouri

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Sarah Haupt