Sarah Hayden-Leitner
Palm Bay,FL
Summary
Proven track record in enhancing client satisfaction and maintaining meticulous records, as demonstrated at Medfast Urgent Care Center. Skilled in data entry and compassionate communication, I excel in critical thinking and effective records management, significantly improving operational efficiency and client engagement.
Overview
6
6
years of professional experience
Work History
Intake Specialist
Medfast Urgent Care Center
Viera, Fl
01.2024 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Demonstrated adaptability when faced with changing circumstances or new challenges within the role, maintaining consistent performance levels under pressure.
House Cleaner and Pet Sitter
Self-Employed
Palm Bay, FL
12.2019 - Current
- Disinfected and mopped bathrooms to keep clients' homes sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces. Dusted furniture and scrubbed walls and baseboards
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Adhered to clients' house cleaning checklist.
- Emptied trashcans and transported waste to collection areas.
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Bathed and groomed pets as requested by owners
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Increased client retention rate through excellent communication skills and genuine love for animals.
Early Childhood Educator
Playsmart Learning Center
Palm Bay, FL
10.2022 - 01.2024
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Communicated with parents and other staff about student progress.
- Applied play-based strategies to provide diverse approaches to learning.
- Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
- Fostered creativity in the classroom through art projects, dramatic play, storytelling exercises, and other imaginative pursuits.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Boosted children's social skills development through group projects and collaborative games.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Established ongoing professional development goals, participating in workshops and conferences to stay current on emerging trends in early childhood education.
Early Childhood 2 Year Old Educator
Bayside Discovery Center
Palm Bay, FL
03.2021 - 08.2022
- Built relationships and communicated with parents to provide best learning environment for children.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Monitored student progress and adjusted instruction to meet individual needs.
- Developed and implemented engaging lesson plans to keep learner attention.
- Chose materials and developed lesson plans to enhance skills for individual students.
Customer Service Representative
SourcePoint Staffing, Inc.
Palm Bay, FL
10.2020 - 02.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Once Upon A Child Franchise
Melbourne, FL
08.2018 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed inventory storage in clean and organized fashion.
- Greeted customers and directed to requested products.
Education
High School Diploma -
Palm Bay Magnet High School
Palm Bay, FL05.2019
Skills
- Data Entry
- Intake Assessment
- Compassionate communication
- Critical Thinking Skills
- Records Maintenance
- Records Management
Timeline
Intake Specialist
Medfast Urgent Care Center
01.2024 - Current
Early Childhood Educator
Playsmart Learning Center
10.2022 - 01.2024
Early Childhood 2 Year Old Educator
Bayside Discovery Center
03.2021 - 08.2022
Customer Service Representative
SourcePoint Staffing, Inc.
10.2020 - 02.2021
House Cleaner and Pet Sitter
Self-Employed
12.2019 - Current
Sales Associate
Once Upon A Child Franchise
08.2018 - 12.2018
High School Diploma -
Palm Bay Magnet High School