Sarah Hayes
Canaan,ME
Summary
Compassionate leader known for exceptional problem-solving and organizational skills in community services. Expertise in connecting clients with vital support networks while promoting mental health awareness through educational initiatives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Director of Community Services-Central
ESM Inc.
Augusta, ME
01.2021 - Current
- Oversees Program Managers, Staff and Clients in our Mental Health PNMIs within our Central Division
- Approves Time and Mileage
- Completes weekly/monthly Supervisions/Check ins with our Administrative Assistants, Program Managers to offer support, give direction and address any concerns as they happen to ensure quality work
- Assist with Intakes and discharges for our PNMI homes
- Complete checks weekly on our Audits to ensure quality and consistent work
- Connected clients with appropriate support networks, promoting long-term recovery and social integration.
- Enhanced community awareness about mental health issues through organizing educational events and workshops.
- Collaborated with healthcare professionals to provide comprehensive support for clients, resulting in better overall wellbeing.
- Coordinated service delivery between interdisciplinary teams of medical professionals, ensuring continuity of care for clients.
- Provided empathetic guidance to clients experiencing mental health crises, deescalating situations and connecting them with appropriate support resources.
- Maintained meticulous records of client interactions, ensuring proper documentation for future reference and coordination across providers.
Medical Front Office Coordinator
Maine General Outpatient Counseling and EAP Program
Waterville, ME
08.2017 - 01.2021
- Coordinated patient scheduling and managed front desk operations to enhance workflow efficiency.
- Implemented electronic health record systems to streamline patient data management and improve access.
- Trained new staff on office protocols and procedures, fostering a collaborative team environment.
- Facilitated communication between healthcare providers and patients, ensuring accurate information exchange.
- Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
- Developed and maintained positive relationships with patients, providers, and other healthcare professionals to promote a collaborative work environment.
Education
Associate of Science - Health Administration
University of Phoenix
Tempe, AZ09-2011
Skills
- Staff management
- Strategic planning
- Staff development
- Program coordination
- Staff coordination
- Crisis management
- Meeting facilitation
- Organizational skills
- Problem-solving
- Computer skills
- Teamwork and collaboration
- Team leadership
- Problem resolution
- Multitasking
- Attention to detail
- Customer service
- Documentation and reporting
- Interpersonal communication
- Training and development
- Decision-making
- Scheduling and coordinating
- Hiring and training
- Active listening
- Excellent communication
- MS office
- Performance tracking and evaluation
- Customer relationship management
Certification
CRMA
CPR/FA
MHSS
DSP
Timeline
Assistant Director of Community Services-Central
ESM Inc.
01.2021 - Current
Medical Front Office Coordinator
Maine General Outpatient Counseling and EAP Program
08.2017 - 01.2021
Associate of Science - Health Administration
University of Phoenix