SARAH HAYLOW
MIDLOTHIAN
Summary
Dedicated customer service professional skilled in conflict resolution, record keeping, and payment processing. Proven ability to enhance customer satisfaction and foster loyalty through effective client engagement.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
SIG/Haylow Insurance Group
Cedar Hill
01.2025 - Current
- Resolve customer complaints efficiently, enhancing satisfaction and retention.
- Assist clients with insurance inquiries and update policies to ensure accurate coverage.
- Inform customers about billing procedures, process payments, and provide payment option setup assistance.
- Build positive relationships with customers through friendly interactions, fostering loyalty.
- Maintain accurate records of client interactions and transactions daily.
- Perform administrative tasks such as filing paperwork, updating databases and generating reports.
- Prepare home and auto quotes using carrier websites.
Substitute Teacher
Hillcrest Child Development Center
Cedar Hill
02.2023 - 05.2024
- Delivered instruction and support to students, ensuring continuity of learning in teacher's absence.
- Maintained classroom order and effectively managed student behavior, fostering a positive learning environment.
- Facilitated development of essential skills in students, including motor, speech, cognitive thinking, and behavior.
- Created a safe and secure learning environment by implementing classroom rules and expectations.
Lead Toddler Teacher
Treehouse Christian Learning Center
Midlothian
02.2022 - 05.2022
- Developed engaging lesson plans for toddlers to promote cognitive growth.
- Organized age-appropriate activities that fostered creativity and exploration, supporting developmental milestones.
- Fostered a nurturing environment to support emotional and social development.
- Collaborated with parents to share insights on child progress and activities, enhancing family engagement.
- Implemented classroom management techniques to maintain a positive learning space.
- Developed and fostered positive relationships with parents of toddlers in the program.
- Directed and supervised toddler activities, providing guidance to ensure safety.
- Ensured safety standards and cleanliness in classroom environment, creating a secure space for learning.
Waitress
Red Robin
Cedar Hill
07.2020 - 03.2021
- Delivered friendly and efficient service to enhance customer experience in a fast-paced environment.
- Took customer orders accurately and communicated them to the kitchen team.
- Coordinated with kitchen staff to ensure timely order delivery, improving overall service flow.
- Addressed customer complaints with professionalism, fostering a positive dining atmosphere.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Handled cash transactions and processed payments promptly and accurately.
Childcare Provider
Laura Jenkins Learning Center
Midlothian
10.2019 - 03.2020
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Supervised daily activities for children, fostering safety and engagement in their development.
- Assisted infants and toddlers during meal times, promoting healthy eating habits and social interaction.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
Education
Associate of Arts - English
Navarro College
Midlothian, TX05-2022
Skills
- Customer relationship management
- Client engagement
- Payment processing
- Record keeping
- Policy documentation
- Problem solving
- Conflict resolution
Timeline
Customer Service Representative
SIG/Haylow Insurance Group
01.2025 - Current
Substitute Teacher
Hillcrest Child Development Center
02.2023 - 05.2024
Lead Toddler Teacher
Treehouse Christian Learning Center
02.2022 - 05.2022
Waitress
Red Robin
07.2020 - 03.2021
Childcare Provider
Laura Jenkins Learning Center
10.2019 - 03.2020
Associate of Arts - English
Navarro College