Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sarah Hays

Sarah Hays

BOUNTIFUL,UT

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

4
4
years of professional experience

Work History

Clinical Laboratory Assistant II Team Lead

Intermountain Health
12.2021 - Current
  • Managed specimen processing, adhering to safety protocols and regulatory standards.
  • Collaborated with medical staff to communicate test results and address inquiries efficiently.
  • Managed multiple priorities simultaneously while maintaining attention to detail within fast-paced clinical settings.
  • Assisted in training new staff on laboratory procedures and best practices for efficiency.
  • Documented lab activities meticulously, supporting compliance with industry regulations and audits.
  • Streamlined workflow processes to improve turnaround times for test result reporting.
  • Performed complex testing procedures under time-sensitive conditions, providing critical data for urgent patient cases when needed most.

Patient Customer Service Representative

Intermoutain Health
05.2023 - 10.2023
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Managed customer interactions through phone and email, ensuring timely responses to inquiries.
  • Maintained detailed records of customer interactions in Sunquest system for follow-up and resolution tracking.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
  • Adapted quickly to changing situations and customer needs, demonstrating flexibility in problem-solving.

Education

Woods Cross High School
Woods Cross

Skills

  • Organizational growth
  • Adaptable learner
  • Laboratory safety protocols
  • Specimen processing
  • Records maintenance
  • Laboratory procedures
  • Quality control
  • Attention to detail
  • Problem-solving abilities
  • Teamwork and collaboration
  • Multitasking Abilities

Accomplishments

  • Helped create new goals and expectations for CLA II and CLA III in team lead meetings.
  • Created Test Guides for new and current employees to cultivate better understanding ordering complicated tests.
  • Collaborated with team in the development of new space in Inpatient and Ordering in the beginning of 2024
  • Collaborated with team updating and creating new Card Bucket Numbers back in 2022.

Timeline

Patient Customer Service Representative

Intermoutain Health
05.2023 - 10.2023

Clinical Laboratory Assistant II Team Lead

Intermountain Health
12.2021 - Current

Woods Cross High School