Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Heap

Customer Service
Austin,TX

Summary

Dynamic professional with experience at UPS, excelling in warehouse safety and team collaboration. Enhanced package handling efficiency through innovative sorting techniques, contributing to a streamlined operation. Proven ability to maintain a safe work environment while adhering to strict safety regulations. Strong communicator with a commitment to excellence in every task.

Overview

12
12
years of professional experience

Work History

Package Handler

UPS
09.2019 - Current
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Removed jams and unblocked conveyor system to maintain flow of goods.

Security Guard

D&L Security
08.2019 - 06.2022
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.

Kennel Technician

Exmoor Petcare Services
09.2016 - 03.2018
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
  • Enhanced animal socialization skills through daily interaction and playtime activities.
  • Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
  • Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.

Peronal Trainer

Self Employed Services
02.2013 - 05.2016
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Assisted clients with personal fitness goals through realistic objectives.
  • Improved client fitness levels by developing personalized workout plans and monitoring progress.
  • Boosted client confidence and skillset with targeted strength training and conditioning programs.

Education

Elementary Education

Southeastern Louisiana University
Hammond, LA

Psychology

University of Lafayette Louisiana
Lafayette, LA

Diploma -

Mandeville High School
Mandeville, LA

Skills

  • Team collaboration
  • Warehouse safety

Timeline

Package Handler

UPS
09.2019 - Current

Security Guard

D&L Security
08.2019 - 06.2022

Kennel Technician

Exmoor Petcare Services
09.2016 - 03.2018

Peronal Trainer

Self Employed Services
02.2013 - 05.2016

Elementary Education

Southeastern Louisiana University

Psychology

University of Lafayette Louisiana

Diploma -

Mandeville High School

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Sarah HeapCustomer Service