Sarah Helfrich
Colorado Springs,CO
Summary
Outgoing professional who is motivated by enhancing sales through exceptional customer relations and upselling techniques. Excellent in high-volume dining environments by maintaining a warm and efficient level of service. Demonstrated ability to lead and train staff, ensuring seamless workflow coordination and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Sales Associate
Sparrowhawk Cookware
09.2021 - Current
- Restock and organize merchandise.
- Help customers complete purchases and locate items in store.
- Provide positive first impressions to welcome existing, new, and potential customers.
- Educate clients on current promotional offerings and products using persuasive selling tactics.
- Manage returns, exchanges and refunds in accordance with store policy.
Server
Streetcar 520
01.2021 - Current
- Interview, hire and train all FOH servers.
- Serving food and beverages promptly with focused attention to customer needs.
- Demonstrates strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developing warm relationships with regular customers.
- Helping customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintaining order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
General Manager
Elevated Carnivore Group
05.2017 - 02.2021
- Established comprehensive employee training programs to develop skills and improve productivity.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Assisted in hiring and training of team members.
- Formulated policies and procedures to streamline service.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Education
High School Diploma -
Providence High School
Jacksonville, FL05-2001
Skills
- Warm and Friendly
- Workflow Coordination
- Cool Under Pressure
- Staff Training
- Multitasking and prioritization
- Transactions and Cash Handling
- Conflict and Complaint Resolution
- Exceptional customer service
- High Volume Dining
- Efficient service
Timeline
Sales Associate
Sparrowhawk Cookware
09.2021 - Current
Server
Streetcar 520
01.2021 - Current
General Manager
Elevated Carnivore Group
05.2017 - 02.2021
High School Diploma -
Providence High School
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