Lynn Henry
Snellville,Georgia
Summary
Experienced and talented Team Leader/Manager experienced in, but not limited to, developing strategies, providing training/support, setting goals and providing team feedback. Excellent interpersonal and communication skills. Microsoft proficient. Diplomatic and friendly, with proven commitment to employee training. Big picture focused with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Leader
Moneypenny
06.2022 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Asst. Manager
Waggin' Tails
10.2021 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Manager
Petsuitesinc
01.2019 - 10.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved marketing to attract new customers and promote business.
Education
Vet Technician - Veterinarian Assisting
Penn Foster Career School
Scranton, PAParkview Highschool
05.2016
Skills
- Leader by example
- People Management
- Staff Training
- Detail Oriented
- Team Player
- Reliable
- Proficient in all things Microsoft
- Fast Learner
Certification
CPR Certified
Volunteering/Marketing
I am a part of the department's 'Care Committee', The Moneypenny Tully's. I am the voice of my team, and coworkers outside of my direct leadership. I help plan, create, and manage monthly events that help boost the morale of the company. I dedicate my own time to ensure that employees feel heard/acknowledged. I volunteer for after hour work events, anything from childcare needs at local elementary schools, Rainbow Village drives, Hosea Feed the Hungry/Homeless, etc. I have a passion for helping others in need.
Timeline
Team Leader
Moneypenny
06.2022 - Current
Asst. Manager
Waggin' Tails
10.2021 - 06.2022
Manager
Petsuitesinc
01.2019 - 10.2021
Vet Technician - Veterinarian Assisting
Penn Foster Career School
Parkview Highschool
CPR Certified
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