Tamara Price
Lawrenceville,GA
Summary
Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.
Overview
5
5
years of professional experience
Work History
Call Center Representative
MoneyPenny
Duluth, GA
07.2023 - 03.2024
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Cashier Manager
Del Taco
Loganville, GA
09.2019 - 11.2021
- Managed and trained cashiers on proper cash handling procedures.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Developed strategies to increase customer satisfaction and improve operational efficiency.
- Ensured compliance with all company policies, procedures and regulations regarding cash management.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Monitored inventory levels to ensure adequate supplies were available for daily operations.
- Analyzed sales data to identify opportunities for improvement in store performance.
- Scheduled staff shifts according to business needs ensuring adequate coverage at all times.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Monitored cash drawers in checkouts to verify adequate cash supply.
Education
High School Diploma -
Archer Highschool
Lawrenceville, GA05-2019
Skills
- Technical Support
- Quality Assurance
- Report Preparation
- Data Entry
- Customer Service
- Call Center Operations
Affiliations
- Experience in leadership
- People Skills
- Friendly
- Positive attitude
- Work ethic
- Customer assistance
Timeline
Call Center Representative
MoneyPenny
07.2023 - 03.2024
Cashier Manager
Del Taco
09.2019 - 11.2021
High School Diploma -
Archer Highschool
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