SARAH HENRY
NJ
Summary
Experienced, fast paced employee always looking to broaden horizons in the workplace. Seeking a challenging position to leverage creativity, communication skills, and a passion for hospitality.
Professional reservations specialist with strong customer service and organizational skills. Proven track record in managing bookings, resolving conflicts, and ensuring seamless travel experiences. Reliable team player with ability to adapt to changing needs and consistently deliver results. Skilled in communication, multitasking, and using reservation software effectively.
Overview
5
5
years of professional experience
Work History
Reservations Agent
Crystal Springs Resort
01.2023 - Current
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Assistant-Manager/Supervisor
Bella Arte Tattoo
01.2020 - 04.2024
- Ran and managed a tattoo and body art studio part-time
- Consisting of overseeing the day-to-day operations of the Studio; greeting clients, booking appointments satisfying both the client's and artist's needs, and the organization and delegation of work that would be done within the studio
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service.
Short Order Cook/Cashier/Shift Supervisor
Ted's Fish Fry
02.2022 - 11.2023
- Consisting of busing, dishwashing, cooking, management of the POS system, cashiering, and calling orders
- Alongside these tasks, there were health and safety standards that needed to be upheld day in and day out
- Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared.
- Handled high-pressure situations with grace, keeping up with fast-paced demand during peak hours while maintaining focus on accurate food preparation.
- Collaborated with team members to optimize workflow and improve overall efficiency in the kitchen.
Cashier/Sales Associate
Stewart's Shops
07.2019 - 04.2020
- Consisting of stocking, cleaning, and sales on the floor
- Tending to customers and staff as well
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
INTERIOR DECORATOR CERTIFICATE -
INTERNATIONAL ASSOCIATION OF PROFESSIONS CAREER COLLEGE
07.2021
HIGH SCHOOL DIPLOMA -
TROY HIGHSCHOOL
TROY, NY06.2019
Skills
- Writing skills
- Management skills
- Communication skills
- Hospitality etiquette
- Management service
- Handling of funds
- Sales
- Social skills
- Patience and composure
- Reservations assistance
- Upselling strategies
- Cancellation processing
References
- Destiny Maier, Ted's Fish Fry, 5188884824
- Alicia Lewis, Stewart's Shops, 5183900361
- Dayna Sallick, Bella Arte Tattoo Co., 9732272227
Leadership Experience
Eager to create a safe, secure, succesful and enjoyable work environment.
Timeline
Reservations Agent
Crystal Springs Resort
01.2023 - Current
Short Order Cook/Cashier/Shift Supervisor
Ted's Fish Fry
02.2022 - 11.2023
Assistant-Manager/Supervisor
Bella Arte Tattoo
01.2020 - 04.2024
Cashier/Sales Associate
Stewart's Shops
07.2019 - 04.2020
HIGH SCHOOL DIPLOMA -
TROY HIGHSCHOOL
INTERIOR DECORATOR CERTIFICATE -
INTERNATIONAL ASSOCIATION OF PROFESSIONS CAREER COLLEGE
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