Sarah Hersrud
Colorado Springs,CO
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
10
10
years of professional experience
Work History
Bus Driver
Transdev
Colorado Springs, Colorado
10.2022 - Current
- Operated bus routes safely and efficiently across various neighborhoods.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Assisted passengers with disabilities during boarding and alighting processes.
- Provided excellent customer service by addressing passenger inquiries and concerns.
- Adhered to established schedules while operating a city bus along designated routes.
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
Administrative Assistant
Colorado Maxillofacial and Oral Surgeons
Colorado Springs, USA
05.2022 - 10.2022
- Checked patients in and out for appointments and collected co-payments.
- Directed patients to exam rooms to prepare for examination and treatment.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Scheduled and confirmed patient appointments for surgical and consultation services.
- Verified insurance coverage for patient procedures and services.
Front Office Cashier
American Furniture Warehouse
Colorado Springs, USA
09.2020 - 05.2022
- Works closely with front-end staff to assist customers and maintain satisfaction levels.
- Learned roles of other departments to provide coverage and keep store operational.
- Observes company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Answering multiple inbound calls per day and directed to designated individuals or departments.
- Documents conversations with customers to track requests, problems and solutions.
- De-escalates problematic customer concerns, maintaining calm, friendly demeanor.
- Issues receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
- Counts drawer at start and end of shifts to validate daily records and uphold accounting accuracy.
- Exchanges and returns items, noting all details in company database.
- Processes efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Human Resources Coordinator/Receptionist
Interim HealthCare
Colorado Springs, USA
06.2020 - 09.2020
- Maintained agendas for HR personnel, including scheduling meetings, interviews, and other events.
- Assisted with recruitment processes, including scouting candidates and verifying references.
- Managed files and continuously updated and organized records.
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
- Relayed messages and transferred records between staff and offices to facilitate effective patient care.
- Managed multi-line telephone system to answer incoming calls and transfer calls to the correct departments.
- Leveraged Microsoft Office proficiency to complete schedules and emails.
- Coordinated and led new hire orientations and benefits meetings.
- Used Microsoft Excel to create attribute reports in every department, logged every attribute call in Interlink, such as CPR or nursing license going to expire within forty five days.
- Followed pre-screen process including doing drug screens and collecting documentation from new hires.
- Enrolled new hires into training courses and reset any courses that is needed while putting together orientation booklets.
Customer Service/Receptionist
Conn's HomePlus
Colorado Springs, USA
12.2018 - 06.2020
- Consulted with customers to determine the best methods to resolve service and billing issues.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Maintained high productivity by efficiently processing cash, credit, and debit payments for customers.
- Counted drawers at start and end of shift to validate daily records and uphold accounting accuracy and did daily cash and check deposit.
Apparel Associate
Walmart
Colorado Springs, USA
08.2018 - 01.2019
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended merchandise to customers based on needs and preferences.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Evaluated benefits for each caller to determine service needs and address concerns.
- Completed connections between callers, departments, and management.
- Handled incoming calls with friendly and cheerful attitude for organization using 8-line system.
Assistant Store Manager
Subway
Colorado Springs, USA
12.2016 - 07.2018
- Interviewed and vetted jobs applicants to make effective hiring decisions and fill vacancies with strong team members.
- Handled scheduling for two store shifts across seven day work weeks to ensure proper staffing at all times.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at the bank.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Processed credit and debit card payments and returned proper change for cash purchases.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Correctly calculated inventory and ordered appropriate supplies weekly.
- Cooked batches of bread and cookies according to standard recipes.
- Cleaned and maintained kitchen equipment and oven.
Education
High school diploma -
Goal Academy
Colorado Springs, COSkills
- Customer service
- Patience under pressure
- Insurance verification
- Patient scheduling
- Class B CDL
Timeline
Bus Driver
Transdev
10.2022 - Current
Administrative Assistant
Colorado Maxillofacial and Oral Surgeons
05.2022 - 10.2022
Front Office Cashier
American Furniture Warehouse
09.2020 - 05.2022
Human Resources Coordinator/Receptionist
Interim HealthCare
06.2020 - 09.2020
Customer Service/Receptionist
Conn's HomePlus
12.2018 - 06.2020
Apparel Associate
Walmart
08.2018 - 01.2019
Assistant Store Manager
Subway
12.2016 - 07.2018
High school diploma -
Goal Academy