Sarah Hogan

• CCM Certified Case Management: Manages a panel of 40+ complex patients, supports operations across the continuum of care, ensuring compliance with NCQA and CMS guidelines.
• Team Leadership: Oversees care management functions, staff productivity, and case assignment distribution. Provides training, mentorship, and facilitates team huddles. Completed Leadership Foundations training with UHG.
• Coordination & Collaboration: Engages in forums/meetings for care coordination, collaborates with interdisciplinary teams on high-risk patients, and advocates for quality patient outcomes through resource and benefit utilization.
• Performance & Compliance: Ensures team meets performance metrics and medical cost reduction goals. Monitors resource utilization and quality issues, performs comprehensive assessments compliant with CMS regulations.
• Program Management: Plans, organizes, and ensures timely completion of CM program targets. Implements and interprets policies and procedures, supports LEAN improvements. problem-solves for organizational improvements.
• Additional Roles: Charter workgroup for technology innovation in CM, serves as a resource to CCM and DM teams, participates in panel interviews, Serves as Chair of Communications Committee for MOW Region Employee Engagement and produces quarterly newsletters.

• Facilitated operations for 15 ambulatory clinics including primary care, internal medicine, and pediatrics; specialties comprise cardiology, infectious diseases, cranial spine and joint, endocrinology, and gynecologic oncology.
• Educated patients, families and caregivers about conditions and treatments.
• Maintained detailed documentation of patient records in EMR, ensuring compliance with regulatory requirements.
• Coordinated referrals to specialists or external healthcare providers when necessary for specialized care.
• Educated patients on disease prevention and management, promoting healthy lifestyle choices.

Nursing Experience Summary

• Training & Mentorship: Trained new nurses in techniques, care standards, operational procedures, and safety protocols. Mentored and supervised junior nurses, fostering a supportive work environment.
• Coordination & Communication: Coordinated nursing care through staff assignments, assisting physicians, monitoring patient orders, and communicating with ancillary departments. Conducted daily shift briefs to inform staff of changes in patient care assignments.
• Charge RN Responsibilities: Executed Charge RN duties in overflow units for four years, optimizing staffing decisions and directing patient flow. Collaborated with departments and administration for improved service delivery.
• Direct Care: Provided care across specialties including medical, surgical, med-psych, and geriatric psych. Managed complex cases involving aggressive behaviors and cardiac telemetry monitoring.
• Float RN Role: Served as Float RN at a busy level 2 trauma center, enhancing care coordination across campuses. Oversaw pre- and post-surgical management, orthopedic, and oncology cases.
• Certification & Collaboration: Maintained Medical-Surgical RN certification. Fostered collaboration among interdisciplinary teams to achieve optimal patient outcomes.

• Prioritized critical thinking skills in assessing patient conditions, leading to timely interventions that prevented complications or deterioration of health status.
• Enhanced patient satisfaction by providing compassionate and attentive care to a diverse population of patients.
• Improved patient outcomes by consistently implementing evidence-based nursing practices in medical-surgical settings.
• Actively participated in quality improvement initiatives aimed at optimizing patient care delivery within the medical-surgical setting.
• Ensured continuity of care during transfer or discharge by communicating relevant patient information to the appropriate healthcare providers or facilities.

• Managed on-call schedules for 45 provider groups, optimizing responsiveness for Physicians Answering Service.
• Centralized communication processes for over 300 clinics and healthcare professionals.
• Announced and directed responses for all emergency codes and alarms within the hospital.
• Facilitated walk-up inquiries from staff and guests, maintaining strict confidentiality of records.
• Ensured comprehensive documentation and reporting to uphold transparency and accountability.

• Company: World's largest chemical distributor
• Executed purchasing strategies for 16 facilities throughout Western Region, improving inventory management.
  Assessed sales forecasts to establish ideal purchasing volumes.
  Partnered with logistics and warehouse teams to optimize freight methods for cost reduction.
  Facilitated sales support for around 75-100 account representatives, ensuring seamless communication.
  Managed sourcing of product requests while delivering competitive pricing quotes.
  Applied expertise in Microsoft Office tools to enhance productivity and reporting capabilities.