Sarah Hoidahl
Salem
Summary
Passionate healthcare professional with extensive experience in clinical settings seeking to transition into an administrative role. Proven track record of providing high-quality patient care and collaborating with multidisciplinary teams. Strong leadership and communication skills combined with a strategic approach to problem-solving. Eager to apply my expertise to drive operational effectiveness and achieve organizational goals.
Overview
24
24
years of professional experience
Work History
Communications Specialist
Willamette Valley Communications Center
02.2025 - Current
- Receive and route calls for Police and Fire non-emergency line, 911 emergency line for Marion, Polk and Lincoln counties
- Knowledge of laws and procedures, information coordination, accurate and concise documentation
- Maintain calm and professional demeanor in high stress situation
Orthopedic Technician
Kaiser Permanente
12.2009 - 02.2025
- Collaboration with healthcare providers to determine appropriate treatment of Orthopedic/Podiatric conditions, ensuring optimal patient care
- Patient care, post-op care, wound care, application and removal of Orthopedic/Podiatric devices including casts, splints, braces, and custom devices
- Effectively communicate with patients to identify solutions to splint/cast/brace/wound dressing issues
- Educate patients on treatment plans, expectations, and resources
- Efficient handling of administrative duties including scheduling appointments, verifying financial obligations, reviewing treatment plans, accurate documentation of patient encounters, ordering and releasing durable medical equipment
- Facilitate patient flow by monitoring walk-in cast room schedule, scheduling appointments, locating patients in the clinic
- UBT co-lead for 1 year, UBT Health and Safety Champion
- Provide informal leadership through onboarding new hires
- Travel to various locations to train staff on application of durable medical equipment to improve patient and employee satisfaction
- Streamline inter-departmental patient care needs to overcome gaps in care
Imaging Assistant
Kaiser Permanente
02.2006 - 12.2009
- Operated a high-volume multi-line phone system
- Accurate scheduling of screening and diagnostic imaging exams in compliance with Kaiser Permanente guidelines, ensuring smooth and streamlined operations
- Facilitated seamless patient flow, optimizing efficiency, and reducing wait times
- Performed patient registration, check-in, exam preparation, and administrative duties as needed
Registration Representative
The Portland Clinic
09.2004 - 02.2006
- Successfully managed patient registration, insurance verification, and various clerical responsibilities, ensuring accurate and efficient processes
- Completed appropriate admission paperwork, documentation, and data entry
- Expertly handled cash transactions and skillfully managed patient flow
Shift Supervisor
Starbucks Coffee Co
09.2001 - 09.2004
- Demonstrated exceptional leadership skills in effectively managing store operations, delegating tasks, and ensuring unparalleled customer satisfaction
- Executed cash management responsibilities, maintaining financial accuracy and ensuring the protection of assets
- Played a vital role in training and integrating new workers, while seamlessly fulfilling barista duties as required
- Maintained compliance with OSHA requirements with well-implemented safety standards.
Education
Associate of Science - Health Administration Services
Colorado Technical University
09.2022
Project Management Certificate - undefined
University of Oregon
06.2024
Bachelor of Science (B.S.) - Healthcare Management
Colorado Technical University
12.2023
Skills
- Proficient in Microsoft Word, Excel, Teams, Outlook
- Time Management
- Proficient in EPIC
- Conflict Resolution
- Critical Thinking
- Active Listening
- Customer Service
- Goal Oriented
- Interpersonal Skills
- Analytical
Timeline
Communications Specialist
Willamette Valley Communications Center
02.2025 - Current
Orthopedic Technician
Kaiser Permanente
12.2009 - 02.2025
Imaging Assistant
Kaiser Permanente
02.2006 - 12.2009
Registration Representative
The Portland Clinic
09.2004 - 02.2006
Shift Supervisor
Starbucks Coffee Co
09.2001 - 09.2004
Project Management Certificate - undefined
University of Oregon
Bachelor of Science (B.S.) - Healthcare Management
Colorado Technical University
Associate of Science - Health Administration Services
Colorado Technical University