Sarah Holland
Oregon City,OR
Summary
A highly skilled nursing leader with experience as a Charge Nurse, Hospital Supervisor, and Hospice RN Liaison, demonstrating strong clinical judgment, team coordination, and compassionate patient advocacy across diverse care settings. Proven ability to lead interdisciplinary teams, manage high-pressure situations, and facilitate smooth transitions of care, particularly at end-of-life. Adept at mentoring staff, resolving complex issues, and communicating effectively with patients, families, and healthcare professionals to ensure safe, patient-centered outcomes. This unique blend of acute care leadership and hospice expertise supports both operational efficiency and deeply empathetic care delivery.
Overview
18
18
years of professional experience
Work History
Hospice RN Liaison
Serenity Hospice & Palliative Care
Tigard, Oregon
05.2025 - Current
- Reviews hospitalized patients’ medical records to identify those who may be eligible for hospice care.
- Educates patients and families about the hospice philosophy, services, and benefits.
- Explains the differences between curative and palliative care and helps families understand the natural progression of life-limiting illnesses.
- Acts as a compassionate resource during a highly emotional time, helping patients and families make informed decisions.
- Facilitates smooth transitions from hospital to home, skilled nursing, assisted living, or inpatient hospice facilities.
- Coordinates discharge planning with hospital staff, hospice intake, and admissions teams.
- Builds and maintains strong working relationships with hospital staff, including physicians, case managers, social workers, and nurses.
- Serves as the face of the hospice organization within the hospital, often becoming a trusted resource for staff regarding end-of-life care.
Telephone Triage Registered Nurse
Serenity Hospice & Palliative Care
Tigard, OR
11.2023 - 10.2025
- Conducted patient assessments via telephone to determine urgent care needs.
- Provided advice on symptom management and care options to callers.
- Documented patient information accurately in electronic health records systems.
- Collaborated with healthcare teams to facilitate patient referrals and follow-ups.
- Educated patients on health conditions and preventive measures over the phone.
- Utilized triage protocols to prioritize patient calls based on clinical urgency.
- Collaborated with other healthcare professionals to provide comprehensive care plans for patients.
- Maintained accurate documentation of all triage encounters and treatments provided.
- Identified appropriate interventions based on assessment results.
Hospital Supervisor
Providence Portland Medical Center
Portland, OR
09.2021 - 02.2025
- Supervise and coordinate the work of nursing and support staff across units.
- Ensure adequate staffing levels based on patient acuity and volume.
- Monitor patient flow, including admissions, discharges, and transfers.
- Ensure timely delivery of care and adherence to clinical protocols.
- Act as a liaison between departments to facilitate communication and continuity of care.
- Respond to medical or operational emergencies, including code calls.
- Ensure adherence to hospital policies, procedures, and health regulations.
- Participate in audits or inspections as required.
- Complete shift reports and handovers for incoming supervisors or managers.
- Maintain records of staffing, incidents, and other key events during the shift.
- Coordinate with hospital leadership on urgent administrative decisions.
Emergency Department Charge Nurse
Providence Portland Medical Center
Portland, OR
01.2011 - 09.2021
- Supervised nursing staff in fast-paced emergency department setting.
- Managed patient assessments and triage processes to ensure timely treatment.
- Implemented emergency protocols and procedures to enhance patient safety.
- Mentored new nurses on best practices and department policies consistently.
- Developed schedules to optimize staff coverage during peak hours.
- Conducted training sessions on equipment usage and safety measures regularly.
- Facilitated communication between patients, families, and healthcare providers effectively.
- Identified areas requiring process improvement initiatives and developed solutions accordingly.
- Coordinated activities between departments for efficient delivery of services.
- Ensured compliance with hospital policies and procedures related to patient care.
Registered Nurse
Providence Portland Medical Center
Portland, OR
01.2010 - 01.2011
- Assessed patient conditions in high-pressure emergency situations.
- Administered medications and treatments per physician instructions.
- Monitored vital signs and documented changes in patient status.
- Provided emotional support to patients and families during crises.
- Trained new nursing staff on emergency department procedures.
- Cared for patients experiencing acute traumas, including cardiac arrests, strokes and gunshot wounds.
- Administered medications, intravenous fluids, treatments, and other therapies as prescribed by physicians.
- Maintained accurate records of all assessments, treatments, medications administered, and other pertinent information related to patient's care.
Registered Nurse
Mercy Medical Center
Roseburg, Oregon
07.2007 - 12.2009
- Assisted in emergency procedures to ensure timely interventions.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Evaluated effectiveness of interventions through ongoing assessment of patient responses.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Provided emotional support and comfort to families during difficult times.
Education
Bachelor of Science - Nursing
University of Great Falls
Great Falls, MT06-2015
Associate of Applied Science - Nursing
Umpqua Community College
Roseburg, OR06-2007
Some College (No Degree) - Pre-nursing
Linfield College
McMinnville, ORSkills
- Decision-making under pressure
- Clinical expertise and mentorship
- Interdisciplinary collaboration
- Communication and conflict resolution
- Advocacy for patient-centered care
- Exceptional knowledge of policy and procedure and regulatory compliance specifications
- Organizational oversight with a global perspective
Timeline
Hospice RN Liaison
Serenity Hospice & Palliative Care
05.2025 - Current
Telephone Triage Registered Nurse
Serenity Hospice & Palliative Care
11.2023 - 10.2025
Hospital Supervisor
Providence Portland Medical Center
09.2021 - 02.2025
Emergency Department Charge Nurse
Providence Portland Medical Center
01.2011 - 09.2021
Registered Nurse
Providence Portland Medical Center
01.2010 - 01.2011
Registered Nurse
Mercy Medical Center
07.2007 - 12.2009
Bachelor of Science - Nursing
University of Great Falls
Associate of Applied Science - Nursing
Umpqua Community College
Some College (No Degree) - Pre-nursing
Linfield College