Sarah Hood
All Roads Kenworth
Fort Myers
7
years of professional experience
Thank you for taking the time to read this resume! I'm a dedicated and hardworking individual with a strong work ethic and commitment to completing every task to the highest standard. I strive for excellent customer service skills with experience assisting customers through email, phone, and in-person interactions. I am a hands-on team player who is eager to learn new skills, take on new challenges, and contribute wherever needed. I’m proficient with problem-solving abilities with a great approach to finding effective solutions. Im committed to any task given. Thank you!
Work History
Service Advisor
3 Years 11 Months- Assisted customers in identifying service needs and recommending appropriate solutions.
- Managed service appointments and coordinated technician schedules for optimal efficiency.
- Provided accurate information on service options, pricing, and warranties to enhance customer satisfaction.
- Prepared detailed work orders and documentation to ensure clear communication among team members.
- Followed up with customers post-service to ensure satisfaction and address any concerns or questions.
- Collaborated with technicians to streamline repair processes, improving turnaround times on service requests.
- Analyzed customer feedback to identify areas for improvement in service delivery and team performance.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Scanner
9 Months- Operated scanning equipment to accurately capture vehicle inventory data.
- Assisted in organizing scanned documents for efficient retrieval.
- Collaborated with team members to streamline scanning processes.
- Gathered, sorted and scanned documents to enter into computer system.
- Ensured timely completion of scanning projects by prioritizing tasks and following strict deadlines.
- Maintained high accuracy levels with thorough quality checks on scanned documents.
- Provided access to records for digital and non-digital storage and retrieval.
Personal Shopper
1 Year 10 Months- Coordinated with store departments to ensure availability of requested items.
- Maintained accurate knowledge of promotions and discounts to inform customers effectively.
- Collaborated with team members to optimize layout for product displays and accessibility.
- Adapted quickly to changing inventory levels, ensuring timely updates for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Education
High School Diploma
Skills
Customer service
Computer skills
Multitasking and organization
Strong work ethic
Listening skills
Attention to detail
Excellent communication
Timeline
Service Advisor
All Roads Kenworth
09.2022 - CurrentRead More
Scanner
Mercedes Benz of Naples
12.2021 - 09.2022Read More
Personal Shopper
Walmart
12.2019 - 10.2021Read More
Panther Valley Hugh School
High School Diploma
Read More