Sarah Hooks
Senior Manager, Business Operations
Westerville,OH
Summary
Forward-thinking Senior Manager adept at managing teams to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams. Offering experience in structuring operations, supply chain management, CRM administration and strategic planning.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Senior Manager, Business Operations
Highlights For Children
Columbus , OH
11.2013 - Current
- Developed business unit strategic plans in collaboration with sales and executive leadership.
- Managed inventory, production, workflow and distribution, analyzing each stage of product life cycle and recommending improvements to streamline processes.
- Managed large-scale projects and initiatives including, introducing new systems, tools, and processes to support attainment of challenging objectives.
- Managed sales and business operations support team to drive business growth from 1 million dollars in revenue to 10+ million dollars
- Managed overseas production for global business including vendor vetting, management and negotiations and children’s product safety testing.
Account Manager
NCO Financial Systems
Columbus, Ohio
11.2010 - 11.2013
- Managed book of business worth $1,000,000 across 150-200 accounts.
- Introduced new processes to improve account tracking and enhance department performance.
- Addressed problems with clients and compliance to maintain and enhance client satisfaction.
Account Manager
Bank Of America
Cleveland, Ohio
04.2009 - 11.2010
- Boosted sales numbers with proactive account servicing and diligent relationship-building.
- Conducted client relationship review looking for opportunities to sell additional products or mitigate risk.
- Worked with each client to review their financial portfolio and provide solutions for those customers who were experiencing financial difficulty.
Education
Bachelor of Science - Psychology
Baldwin Wallace University
Cleveland, OH 08.2004 - 12.2007
Skills
Cross-functional collaboration
Contract Management
Budgeting
Strategic Planning
Business workflows
Onboarding and training
Timeline
Senior Manager, Business Operations
Highlights For Children
11.2013 - Current
Account Manager
NCO Financial Systems
11.2010 - 11.2013
Account Manager
Bank Of America
04.2009 - 11.2010
Bachelor of Science - Psychology
Baldwin Wallace University
08.2004 - 12.2007