Sarah Hopple
St. Louis,MO
Summary
Dynamic and results-driven representative with a strong background in customer service and client relations, recognized for exceptional problem-solving skills and enhancing customer satisfaction. Proven track record in resolving complex issues, fostering positive client interactions, and maintaining high service standards. Adept at building strong relationships and delivering tailored solutions that meet client needs. Committed to driving success through proactive communication and a customer-centric approach.
Overview
4
4
years of professional experience
Work History
Remote ACSC Representative
Rose International/Verizon
St. Louis, MO
12.2024 - Current
- Verizon support representative. Verizon agents reach out for help with processing orders, answering general questions, providing guidance, and ensuring professional assistance.
- Delivered exceptional customer service, resolving inquiries and enhancing client satisfaction.
- Collaborated with team to streamline communication processes, improving response times.
- Maintained accurate records of customer interactions using CRM software.
Call Center Representative (Spectrum Retention)
CSLLC
Farmington, MO
08.2023 - 09.2023
- Assisted customers in resolving issues to enhance satisfaction. Supported team members in utilizing CRM software effectively. Managed multiple tasks simultaneously to maintain workflow efficiency.
- Processed transactions accurately, ensuring compliance with company protocols and standards.
- Collaborated with team members to enhance service delivery and address client concerns efficiently.
- Managed high-volume call traffic while maintaining professionalism and attention to detail.
Remote Collections Representative
Enova International
Chicago, IL
05.2023 - 08.2023
- Managed communication with clients via inbound and outbound calls, employing negotiation skills to recover overdue payments.
- Assisted in negotiating debt resolutions to support clients in financial recovery. Performed data entry tasks to maintain accurate records. Communicated effectively with team members to ensure timely project completion.
- Managed collections processes, ensuring compliance with regulatory standards and company policies.
Call Center Representative (Spectrum Retention)
CSLLC
Farmington, MO
01.2022 - 03.2023
- Assisted customers in resolving issues to enhance satisfaction. Supported team members in utilizing CRM software effectively. Managed multiple tasks simultaneously to maintain workflow efficiency.
- Processed transactions accurately, ensuring compliance with company protocols and standards.
- Collaborated with team members to enhance service delivery and address client concerns efficiently.
- Managed high-volume call traffic while maintaining professionalism and attention to detail.
Education
High School Diploma -
North County High School
Bonne Terre, MO05-2022
Enrolled - Communications
St. Louis Community College
St Louis, MOSkills
- Customer support
- Customer relations
- Data entry proficiency
- Goal-oriented mindset
- Business growth and retention
- Account development
- Account management
- Payment arrangement
- Collections processing
- Repayment plan structuring
- Delinquent account management
- Outbound calling
- Inbound calling
Timeline
Remote ACSC Representative
Rose International/Verizon
12.2024 - Current
Call Center Representative (Spectrum Retention)
CSLLC
08.2023 - 09.2023
Remote Collections Representative
Enova International
05.2023 - 08.2023
Call Center Representative (Spectrum Retention)
CSLLC
01.2022 - 03.2023
High School Diploma -
North County High School
Enrolled - Communications
St. Louis Community College