Summary
Overview
Work History
Education
Skills
Extracurricular
Volunteer
References
Timeline
Generic

Sarah Houle

Southampton,MA

Summary

Dynamic Float Personal Banker at BankESB with a proven track record in customer service, reaching referral goals, and fraud detection. Adept at resolving complex issues and enhancing client experiences through effective communication and relationship management. Recognized for adaptability and resilience in fast-paced environments, while leading with empathy and striving for growth.

Overview

7
7
years of professional experience

Work History

Float Personal Banker

BankESB
Easthampton, MA
01.2024 - Current
  • Accurately managed daily cash transactions, ensuring efficiency and precision.
  • Resolved customer complaints through effective problem-solving techniques.
  • Educated customers on diverse retail products and digital solutions to enhance experiences.
  • Assisted with deposits, withdrawals, transfers, loan payments, and other banking transactions.
  • Identified potential fraud risks and reported suspicious activities to management.
  • Conducted account openings and closings, processed wires, and maintained accounts efficiently.
  • Adapted to all branch locations, procedural differences, and ensured office or teller line coverage.

Store Manager

Urban Exchange
Northampton, MA
06.2021 - 01.2024
  • Recruited, trained, and supervised new employees to enhance team performance.
  • Researched product pricing to establish competitive offers for clients.
  • Implemented visual merchandising strategies to improve product presentation.
  • Handled cash register operations, ensuring accurate client transactions and weekly safe balancing.
  • Developed template email responses to streamline client communication.
  • Managed the social media page, generating consistent and engaging content.

Serve

Union Station
Northampton, MA
02.2020 - 07.2020
  • Collaborated with kitchen staff to ensure timely food delivery across two establishments.
  • Followed health safety guidelines in food preparation, stocking, and serving processes.
  • Assisted dishwashing staff during banquets to maintain a clean and efficient environment.
  • Executed cleaning duties including sweeping, mopping floors, vacuuming carpets, and organizing server stations.

Kennel Aid & TLC Provider

Wintergreen Kennels
Southampton, MA
05.2018 - 07.2018
  • Evaluated individual pet needs and delivered tailored care solutions.
  • Maintained safety and comfort of pets throughout their stay.
  • Supplied daily reports and photos to clients for transparency.
  • Conducted deep cleaning of boarding areas and feeding dishes.
  • Ensured proper feeding, hydration, and overall well-being of pets.
  • Provided enriching activities to promote engagement for pets in care.

Education

High School Diploma -

Easthampton High School
Easthampton
06-2020

Skills

  • Customer Service Excellence
  • Proficient in Fraud Detection
  • Strong Problem-Solving Skills
  • Adaptability
  • Interpersonal Communication
  • Relationship Management
  • Verbal and Written Communication
  • Multitasking Skills
  • Resilience Under Pressure

Extracurricular

  • Armored Combat Squire - 2017 to Present
  • Personal Assistant - 09/2023 to 02/2024
  • EHS Private Astronomy Internship - 2020
  • EHS Black History Month Museum Presentation - 2020
  • Easthampton High School Ski Club - 2020
  • Easthampton Eagles Volleyball Team - 2016
  • Western Mass Volleyball Club - 2014 to 2016

Volunteer

  • Easthampton Community Center - 09/2019 to 11/2019
  • Annual Yappy Valley Dog Show - 2018

References

References available upon request.

Timeline

Float Personal Banker

BankESB
01.2024 - Current

Store Manager

Urban Exchange
06.2021 - 01.2024

Serve

Union Station
02.2020 - 07.2020

Kennel Aid & TLC Provider

Wintergreen Kennels
05.2018 - 07.2018

High School Diploma -

Easthampton High School

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