Victoria Chapa
Corpus Christi,TX
Summary
Highly motivated individual with exemplary multitasking, time management, customer service skills and strong communication skills. Responsible professional willing to go extra mile to reach company goals.
Overview
3
3
years of professional experience
Work History
Teller/Personal Banker
Coastlife Credit Union
Corpus Christi, TX
10.2022 - 08.2023
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Handled various accounting transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Processed applications for new accounts.
Personal Banker 1
Prosperity Bank
Corpus Christi, TX
08.2020 - 02.2022
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Followed up with customers to gather feedback and provide additional assistance.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed deposits, withdrawals and ACH transfers accurately.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Explained account terms and conditions to customers.
- Greeted customers and delivered information about new account processes.
Education
High School Diploma -
Mary Carroll High School
Corpus Christi, Texas 06.2015
Skills
- Customer Relationship Building
- Cash Handling
- Account Updating
- Excellent Time Management Skills
- Cash Drawer Balancing
- Cash Counting
- Stress Tolerance
- Positive
- Friendly
- Strong Work Ethic
- Approachable
- Positive Attitude
- Customer Service Excellence
- Adaptability and Flexibility
- Professionalism and Courtesy
- Problem Solving Abilities
- Multitasking Capabilities
- Attention to Detail
- Patience and Empathy
- Customer Service
- Data Entry
- Honest and Dependable
- Reliable and Responsible
- Customer Service-Oriented
Timeline
Teller/Personal Banker
Coastlife Credit Union
10.2022 - 08.2023
Personal Banker 1
Prosperity Bank
08.2020 - 02.2022
High School Diploma -
Mary Carroll High School