Jacky Whisenhunt
Austin,TX
Summary
Experienced with cash handling, customer service, and banking operations as Teller/Personal Banker. Utilizes strong communication and problem-solving skills to address customer needs efficiently. Track record of maintaining accuracy in financial transactions and ensuring positive customer experience.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Teller/Personal Banker
Prosperity Bank
09.2021 - Current
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
- Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
- Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
Personal Banker
Comerica Bank
04.2003 - 02.2021
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Cross-sold bank products and services to meet customer needs and provide options.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Education
High School Diploma -
Lake Travis High School
Lakeway, TX05-1985
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Listening and comprehension
Timeline
Teller/Personal Banker
Prosperity Bank
09.2021 - Current
Personal Banker
Comerica Bank
04.2003 - 02.2021
High School Diploma -
Lake Travis High School