Paula Carlyle-Pudenz
Auburn,STATE_US
Summary
Dedicated professional with strong customer relationship-building skills. Proven ability to manage transactions smoothly while ensuring confidentiality and discretion.
Detail-oriented Teller and Personal Banker with over 5 years of experience in banking. Expertise in processing customer transactions and educating clients on tailored banking products. Committed to enhancing customer satisfaction through reliability and professionalism.
Overview
20
20
years of professional experience
Work History
Teller/Personal Banker
First State Bank
Lake View, IA
12.2023 - Current
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Managed deposits, withdrawals, CD's and wire transfers to process smooth banking transactions for clients.
- Educated customers on banking products and services tailored to needs.
Teller
Iowa Savings Bank
Carroll, IA
06.2020 - 09.2023
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted customers with account inquiries, enhancing service satisfaction through effective communication.
- Trained new tellers on operational procedures and customer service best practices.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Esc High School Associate/College Facilitator
East Sac High School
Lake View, IA
07.2014 - 05.2020
- Facilitated collaboration with educators to implement impactful teaching strategies and assessments.
- Spearheaded initiatives to promote inclusive practices, fostering a supportive learning environment for all students.
- Overseeing High School Library and all the students taking college classes
Licensed in Home Daycare
Owner
Auburn, IA
01.2006 - 07.2014
- Developed and implemented age-appropriate educational activities for children.
- Maintained compliance with state regulations and licensing requirements for childcare services.
- Established strong relationships with parents through regular communication and feedback sessions.
Education
High School Diploma -
Roland Story High School
Story CityNo Degree - Travel And Tourism
Iowa Lakes Community College
Emmetsburg, IASkills
- Dedicated work ethic
- Professionalism and courtesy
- Customer relationship building
- Confidentiality and discretion
- Safe and vault operation
- Reliable and responsible
- Customer Service-oriented
Timeline
Teller/Personal Banker
First State Bank
12.2023 - Current
Teller
Iowa Savings Bank
06.2020 - 09.2023
Esc High School Associate/College Facilitator
East Sac High School
07.2014 - 05.2020
Licensed in Home Daycare
Owner
01.2006 - 07.2014
High School Diploma -
Roland Story High School
No Degree - Travel And Tourism
Iowa Lakes Community College