Sarah Howard
Buffalo,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Senior Clerk Typist
Erie County Probation Department
Buffalo, NY
03.2023 - Current
- Conducted research online as requested by colleagues or supervisors.
- Answered phone calls from customers and provided assistance as needed.
- Converted paper documents into digital files and added documents into database systems.
- Processed PSI's and ran rap sheets
- Organized and filed documents in accordance with established procedures.
- Entered data into computer systems accurately according to company standards.
- Filed documents alphabetically and numerically in paper files.
- Responded to telephone and email requests for information.
Manager 2
Delta Sonic Car Wash Systems
Buffalo, NY
06.2018 - 03.2023
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Created monthly reports for senior management summarizing operational performance metrics.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Education
High School Diploma -
Mount Mercy Academy
Buffalo, NY06-2018
Some College (No Degree) -
Medaille College
Buffalo, NYSkills
- Typing Proficiency
- Data Entry Expertise
- Documentation Preparation
- Accuracy and Precision
- Problem-Solving Aptitude
Timeline
Senior Clerk Typist
Erie County Probation Department
03.2023 - Current
Manager 2
Delta Sonic Car Wash Systems
06.2018 - 03.2023
High School Diploma -
Mount Mercy Academy
Some College (No Degree) -
Medaille College
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