Writing
Hi, I’m
Sarah Hudgins-Shirack
Loveland,CO
All our final decisions are made in a state of mind that is not going to last.
Marcel Proust
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
years of professional experience
Work History
Constant Contact
Retention Specialist
06.2022 - 09.2023
Job overview
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Reviewed successes and failures to learn from previous mistakes.
- Implemented employee incentive programs to promote positive work culture and increase retention.
- Documented performance review schedule and monitored management for timely completion.
- Researched market and competitor data regarding benefits and compensation, developing standards to maintain competitive benefits packages.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Analyzed customer data to identify trends, providing valuable insights for retention initiatives.
- Managed escalated customer issues, resulting in timely resolution and increased satisfaction levels.
Rise Broadband
Retention Representative
09.2019 - 05.2022
Job overview
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Used coordination and planning skills to achieve results according to schedule.
- Collaborated with tier 2 to achieve excellent customer service and bring about resolution to my customer's concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Used Microsoft Word and other software tools to create documents and other communications.
- Built rapport with customers through active listening and empathetic understanding of their needs.
- Provided exceptional customer service, leading to increased positive feedback from clients.
EAN Holdings LLC
Claims Representative
07.2016 - 03.2018
Job overview
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Interviewed policyholders to verify information and obtain additional details.
- Proposed settlements for uncomplicated issues to resolve claims.
- Checked level and type of coverage and evaluated contracts.
- Oversaw claim recoveries, including subrogation and salvage.
- Worked effectively in fast-moving work environment to process large volumes of damage claims.
- Communicated effectively with staff, including members of operations, finance and clinical departments.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Tracked all pending authorizations to resolve discrepancies and avoid revenue loss.
- Enhanced interdepartmental communication by initiating regular meetings between claims handlers and underwriters to discuss pending cases.
Education
Rhema Bible CollegeTulsa, OK
Associate of Arts from Youth Ministries
05.2014
Hanna Elk Mountain Jr. Sr. High SchoolHanna WY
High School Diploma
05.2011
Skills
- Searching Records
- Efficient Service
- Word Processing
- Error Identification
- Problem Analysis
- Information Updates
- Standard Operating Procedures Maintenance
- Providing Feedback
- High-Volume Environments
- Customer Service
- Data Integrity
Reading, painting and writing, and horseback riding
I love a good fantasy novel or a murder mystery, the trope has to be rivals to friends or enemies to lovers because a good challenge with witty banter is the best. I paint water colors, I do not pretend to be a master or even good at it, however it's fun and takes patience and you can claim its abstract. Horses are something that you can build an amazing bond with while wondering if today is the day you switch to another hobbit less terrifying like beekeeping, at least you can predict the bees. As for writing, I enjoy inflicting drama on fake people and appreciating that, that drama is not something I will ever experience myself.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Paid sick leaveHealthcare benefitsFlexible work hoursPersonal development programsPaid time offWork from home optionCareer advancementWork-life balanceInterests
Reading
Painting
Equine Sports
Timeline
Retention Specialist
Constant Contact
06.2022 - 09.2023
Retention Representative
Rise Broadband
09.2019 - 05.2022
Claims Representative
EAN Holdings LLC
07.2016 - 03.2018
Rhema Bible College
Associate of Arts from Youth Ministries
Hanna Elk Mountain Jr. Sr. High School
High School Diploma
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