Ciaira Bradshaw
Richardson,TX
Summary
Compassionate Care Specialist known for high productivity and efficient task completion. Possess specialized skills in patient care, communication, and time management which enable success in fast-paced environments. Excel in empathetic listening, problem-solving, and adaptability, ensuring positive outcomes.
Overview
3
3
years of professional experience
Work History
Apple Care Specialist
Genpact
Frisco, Texas
05.2023 - 12.2023
- Coordinated with other professionals involved in providing care services to ensure continuity of care for the client.
- Monitored daily activity of assigned accounts such as payments, balance transfers, cash advances.
- Conducted customer presentations to explain features and advantages of various credit card options.
- Collected and organized loan documents before submission to underwriting.
- Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
- Answered inbound calls to provide information, answer questions or discuss payment options.
Bank of America Call Center Representative
Advance Technology LLC
New York, New York
03.2022 - 12.2022
- Updated system with order specifics and customer details, preferences, and billing information.
- Followed standard processes and procedures for the proper escalation of unresolved issues to appropriate internal teams, such as claim amounts.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Attended regular training sessions on updates and changes within the industry or organization.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Customer Service Representative/Insurance Claims Specialist
Ltcg Long Term care Group
Plano, Texas
02.2021 - 11.2022
- Maintained records of all communications with clients related to health insurance
- Educated patients on the importance of understanding their health insurance benefits.
- Followed up with customers to ensure their requests were addressed properly.
- Performed call backs to customers as necessary for further assistance or clarification on inquiry topics.
- Educated clients on their rights and responsibilities regarding health insurance coverage options.
- Managed employee benefit programs such as health insurance, 401K plans.
- Provided customer service and support to clients regarding their health insurance plans.
- Processed payroll deductions related to health insurance premiums.
Education
High School Diploma -
Crowley High School
Crowley, TX05-2019
Skills
- Data entry mastery
- Data entry expertise
- Software system skills
- Healthcare systems
- Claims software
- Claims evaluation
- Insurance claims management
- File and records searching
- Creating reports
- Database maintenance
- Credit card payment processing
- Cash management
- Searching records
Languages
English
Professional
Timeline
Apple Care Specialist
Genpact
05.2023 - 12.2023
Bank of America Call Center Representative
Advance Technology LLC
03.2022 - 12.2022
Customer Service Representative/Insurance Claims Specialist
Ltcg Long Term care Group
02.2021 - 11.2022
High School Diploma -
Crowley High School