Shannon Fremgen
Denton,TX
Summary
Experienced Care Specialist and Pharmacy Technician with a proven track record in client care, problem resolution, and effective team collaboration. Demonstrates a keen ability to understand customer needs, offering tailored solutions that enhance satisfaction and loyalty. Known for meticulous attention to detail, especially in managing health care benefits and coordinating care services. Brings a compassionate and respectful approach to all client interactions.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Care Specialist
Alto Pharmacy
Plano, TX
08.2021 - Current
- Pharmacy Operations
- Client Relationship Management
- Problem Resolution
- Team Leadership
- Safety Compliance
Key Manager
Outback Steakhouse
Lewisville, TX
12.2006 - 08.2021
- Efficiently managed customer inquiries and complaints, fostering a positive company image.
- Led store operations, focusing on customer satisfaction and operational efficiency.
- Implemented staff training and development, enhancing team performance and service quality.
- Collaborated with care teams to ensure seamless client support and service continuity.
- Managed daily operations of the store, ensuring smooth and efficient functioning.
Education
Certificate -
PTCB
Denton, TX08-2022
Some College (No Degree) - Pharmacy Technician
North Central Texas College
Gainesville, TXSkills
- Data entry mastery
- Cultural competence
- Active listening skills
- Computer literate
- Data entry expertise
- Medical terminology knowledge
- Compassionate client care
- HIPAA Compliance
- Respectful and Compassionate
- Time Management
- Compassionate communication
- Empathetic listening
Certification
- PTCB
- Pharmacy Technician License Texas
Timeline
Care Specialist
Alto Pharmacy
08.2021 - Current
Key Manager
Outback Steakhouse
12.2006 - 08.2021
Certificate -
PTCB
Some College (No Degree) - Pharmacy Technician
North Central Texas College
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