SARAH IBABAO
Longview,WA
Summary
Behavioral health operations professional with 15+ years of experience in case management within long-term facilities and social services programs. Develops short- and long-term plans to advance client goals and coordinates services based on assessment and treatment requirements. Maintains documentation quality and supports advocacy through trauma-informed communication.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Peer Support Specialist (R-AAC)
CORE Health – Community House on Broadway
Longview, WA
03.2025 - Current
- Provided trauma-informed advocacy intake support and guided clients toward resources for housing, mental health, and substance-use needs.
- Helped clients access housing, healthcare, legal, and community programs while maintaining confidential HIPAA-compliant records in EHR systems.
- Worked with medical, psychiatric, and social work teams to support continuity of care and smooth service coordination.
- Used active listening, problem-solving, and boundary management to address client barriers and improve engagement.
Certified Peer Counselor / Behavioral Health Technician
Lifeline Connections
Longview, WA
05.2024 - 11.2024
- Worked with multidisciplinary treatment teams to support client goals and coordinate multi-agency care plans for ongoing support and care continuity.
- Assisted with intake engagement, safety planning, and care transitions in voluntary and involuntary stabilization settings to improve client readiness and support.
- Led group support sessions and completed timely, accurate clinical documentation in line with state compliance standards.
Dispatcher & Office Manager
Walsh Trucking Co., Ltd.
Longview, WA
08.2005 - 01.2014
- Acted as primary contact for executive leadership, HR, drivers, vendors, and clients while supporting 15 employees.
- Coordinated high-volume dispatch schedules, processed accounts payable and receivable, and maintained OSHA compliance.
- Protected confidential personnel and financial records with accurate handling for 7½ years.
- Maintained confidential personnel and financial records with consistent accuracy for 7½ years.
Service Coordinator & Technical Support Roles
Actionaire, Inc.
- - Delivered customer service and cross-functional technical support for enterprise software, legal, and banking platforms, helping maintain client satisfaction and service continuity.
- - Supported multi-department service workflows and project tracking to improve scheduling and technical troubleshooting in high-volume operations.
- - Worked at Cabinet Distributors for one year (1 year) | Actionaire Inc. (5 years) | SafeHarbor Technology Corp. (2 years).
Education
Bachelor of Applied Science (BAS) - Organizational Leadership & Technical Management
Lower Columbia College
Longview, WA06-2027
Skills
- Case management advocacy
- Care coordination advocacy
- Patient resource navigation
- Crisis intervention
- Mental health assessment
- Mental health support delivery and recovery guidance
- Relapse prevention
- Motivational interviewing
- Suicide prevention
- Case management coordination
- EHR systems proficiency
- Confidential documentation practices
- Workflow optimization
- Project management expertise
- Cross-functional collaboration
- Healthcare stakeholder engagement
- Communication leadership
- Staff supervision
- Culturally sensitive teamwork
- Community outreach
Certification
- Credentials and Active Licensure: Washington State DOH Current Credentials: Substance Use Disorder Professional - Trainee (SUDP-T) | Registered Agency Affiliated Counselor (R-AAC) | Certified Peer Support Specialist: 2,000+ Qualifying Hours Completed, Safety & First Aid: CPI Certified | CPR Certified
- Washington State Driver's License and Clean Driving Record
Timeline
Peer Support Specialist (R-AAC)
CORE Health – Community House on Broadway
03.2025 - Current
Certified Peer Counselor / Behavioral Health Technician
Lifeline Connections
05.2024 - 11.2024
Dispatcher & Office Manager
Walsh Trucking Co., Ltd.
08.2005 - 01.2014
Service Coordinator & Technical Support Roles
Actionaire, Inc.
Bachelor of Applied Science (BAS) - Organizational Leadership & Technical Management
Lower Columbia College