Sarah Irons
Columbus,OH
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level software developer position. Ready to help your team achieve company goals.
Overview
18
18
years of professional experience
Work History
Resource Coordinator
Nationwide Children’s Hospital
Columbus, OH
02.2016 - 06.2023
- Principal coordinator for Pediatric Neuropsychology and Psychology Departments; comprising over 60 providers
- Managed dynamic wait list with average of 1800 referrals
- Inform and educate regarding programs and services across the behavioral health service line
- Communicate with a diverse scope of families to navigate their treatment needs
- Consult closely with direct supervisors, team members and others within the organization to ensure the best fit for care
- Provide integral support for statewide preschool expulsion helpline
- Improved overall call times while maintaining high quality-audit scores
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Case Management Coordinator
Aetna Better Health of Ohio
07.2014 - 02.2016
- Coordinated care with over 150 members across hospitals, skilled facilities, and home settings
- Promoted a holistic approach to ensure maximum member engagement
- Cultivated relationships with healthcare providers, interdepartmental staff and community organizations to increase program’s impact
- Operated within corporate and state regulations, mandated deadlines, and crisis situations
- Conducted problem-solving and conflict resolution to reduce barriers to members’ care
- Advocated for realistic, attainable, and well-defined goals through education and coaching.
Field Representative
MedAssist (A Firstsource Company)
Gahanna , OH
01.2010 - 07.2014
- Conducted Medicaid, charity care and HCAP screening & applications
- Collaborated on a team servicing major hospital clients, acting as a liaison between the hospital, the patient, and the Ohio Department of Job and Family Services
- Engaged patients in community home visits in order to establish or verify contact information for patients lost-to-follow-up
- Performed with minimal supervision and under constant schedule changes
- Maintained an average of 40 community stops per week, daily driving average of 100 miles
- Recipient of numerous company awards for exceptional customer service
- Acquired, updated, and transported patient data in hard copy & digital form consistent with HIPAA and corporate policies.
- Completed paperwork in full, on time and with high accuracy.
Housekeeper
Customized Cleaning Service
Columbus , OH
11.2008 - 12.2009
- Employee of small business servicing over 300 households
- Actively engaged in thorough, detailed cleaning of residential and commercial properties
- Operated independently in small teams, cleaning an average of 5 homes per day.
Mental Health Case Manager/Community Psychiatric Supportive Treatment (CPST)
Concord Counseling Services
Westerville , OH
09.2005 - 10.2008
- Provided community-based social support and advocacy for average caseload of 25-30 severely mentally ill adults
- Assisted in linkage with community resources for housing and economic needs; provided client transportation on constant basis
- Advocated a client-centered approach to creatively resolving complex issues
- Facilitated small group activities to promote healthy social skills.
- Recorded patient progress and treatment recommendations to be shared with medical providers, psychiatric consultants and other treating providers.
Education
Bachelor of Science - Social Work
The Ohio State University
Columbus, OH06.2006
Skills
- Problem Solving
- Process Improvement
- Resource Allocation
- Organizational Skills
- Microsoft Office
- Decision-Making
Timeline
Resource Coordinator
Nationwide Children’s Hospital
02.2016 - 06.2023
Case Management Coordinator
Aetna Better Health of Ohio
07.2014 - 02.2016
Field Representative
MedAssist (A Firstsource Company)
01.2010 - 07.2014
Housekeeper
Customized Cleaning Service
11.2008 - 12.2009
Mental Health Case Manager/Community Psychiatric Supportive Treatment (CPST)
Concord Counseling Services
09.2005 - 10.2008
Bachelor of Science - Social Work
The Ohio State University
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