Sarah Iusi
Surprise,AZ
Summary
Driven Insurance Professional with over 8 years at USAA, showcasing a blend of excellent communication and problem-solving skills. Achieved significant customer satisfaction improvements through effective team collaboration and customer service training at Verizon Wireless. Proven adaptability and a commitment to continual learning.
Already upskill trained for international and love working with our active duty/ deployed members.
Overview
16
16
years of professional experience
Work History
Insurance Professional - Sales and Service I
USAA
Arizona
03.2016 - Current
- 8+ years in P&C at USAA
- Upskill trained in International since 2020
- Self-motivated, with a strong sense of awareness.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Store Manager
Verizon Wireless
Glendale, CA
01.2011 - 03.2016
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with members.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Front Desk Attendant
Mountainside Fitness
Carefree, AZ
11.2008 - 01.2011
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
- Managed phone lines effectively, directing calls to appropriate departments while maintaining excellent customer service standards.
Education
High School Diploma -
Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZSkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Excellent Customer Service
- Problem-Solving
- Excellent Communication
- Calm Under Pressure
- Multitasking
- Problem Resolution
- Active Listening
Additional Information
Being Married and having kids with a husband who's been in the military over 14 years i understand the complex life challenges that come with being deployed and all the things the family's are dealing with on the forefront. I am so passionate and invested about helping make sure these members are protected and educated.
Timeline
Insurance Professional - Sales and Service I
USAA
03.2016 - Current
Store Manager
Verizon Wireless
01.2011 - 03.2016
Front Desk Attendant
Mountainside Fitness
11.2008 - 01.2011
High School Diploma -
Maricopa Community Colleges - Paradise Valley Community College