SARAH JACKMAN
Phoenix ,AZ
Summary
Friendly, organized, and customer-focused Front Office Receptionist and Medical Assistant with excellent communication and administrative skills. Experienced in greeting visitors, answering phone calls, scheduling appointments, and maintaining a professional front desk environment. Proficient in Microsoft Office and office management tasks, with a strong ability to multitask and provide exceptional customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant
Onsite Care
Provo
03.2016 - 03.2025
- Front office duties, such as completing paperwork, checking in/out patients, handling the incoming calls, and cashier
- Coordinating and scheduling appointments while maintaining professional communication
- Documenting in EMR and Microsoft (Word, excel, Outlook)
- Completing tasks on strict deadlines and getting it done proficiently
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
- Cleaned treatment rooms and medical instruments, complying with infection control standards.
- Administered injections per physician orders while adhering to safety guidelines.
- Demonstrated proficiency in performing administrative duties such as data entry, answering phones, ordering supplies, and managing patient records.
- Stocked supplies and instruments
Front Line Server
Café Zupas
Lehi
02.2014 - 08.2015
- Taking orders accurately and ensuring modifications are noted
- played a role that switched everyday such as door greeter, cleaning up the lobby, and assisting with different roles on the line.
- Responded quickly to meet customer needs and resolve problems.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Focused on learning new skills and staying updated with industry changes.
Cashier
Beyond Glaze
Draper
11.2014 - 04.2015
- Processed an average of 150 transactions per shift while maintaining a friendly customer experience.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Accurately processed customer payments using cash, credit cards, and checks.
Server
Boondocks Fun Center
Draper
03.2013 - 09.2014
- Server who hosted 10+ birthday parties per shift while maintaining other duties in the restaurant
- Greeted and accommodated guests, building positive experience from first interaction.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Used good communication skills to reduce guest dissatisfaction.
- Processed payments and completed register transactions accurately.
- Memorized menu to help diners make informed meal choices.
Education
Medical - Medical Assisting
Mountainland Applied Technology College
Orem, UT01.2016
High School Diploma - undefined
Lone Peak High School
Highland, UT05.2014
Skills
- Greeting and seating clients
- Customer/ Client relations
- Attention to detail
- Patient care coordination
- Computer literate
- Time management
Customer/Client relations
Teamwork
Computer Literate
Procedure Assistance
Patient Scheduling
Patient Care Coordination
Time management
Greeting and seating clients
Certification
Medical Assisting Certification
Timeline
Medical Assistant
Onsite Care
03.2016 - 03.2025
Cashier
Beyond Glaze
11.2014 - 04.2015
Front Line Server
Café Zupas
02.2014 - 08.2015
Server
Boondocks Fun Center
03.2013 - 09.2014
High School Diploma - undefined
Lone Peak High School
Medical - Medical Assisting
Mountainland Applied Technology College