Sarah Jackson
North Brunswick,NJ
Summary
Proficient in data processing. Time management skills to ensure that projects with deadlines are efficiently met. Processed fee payments, recorded funds received, reconciled account balances, and scheduled meetings and appointments. Customer service experience in a fast-paced environment. Can work with minimal supervision, and responsible to execute task independently. Works as team player to create concepts to better meet the needs of the consumers. Strong organizational and data entry skills. Able to type 45 wpm. Proficient Great attention to details, affirming accuracy and maintaining almost perfect quality performance and minimal error trends. Proficient in computer software: Microsoft Word, Microsoft Excel, Microsoft Power Point, Word perfect, Microsoft Outlook.
Overview
21
21
years of professional experience
Work History
Diagnostic Technician
Roche Molecular Systems
Branch Burg, New Jersey
11.2024 - 10.2025
- Operate semi-automated and automated filling, labeling, and packaging equipment in accordance with GMP, QSR, and ISO standards.
- Conduct visual inspections of medical device components for defects and accuracy.
- Complete and review batch records, SAP entries, and all required documentation.
- Clean and decontaminate workstations, ensuring adherence to safety and procedural regulations.
- Support training of new personnel in equipment use and operational protocols.
Head Supervisor
Diligent Delivery Systems, LLC
Edison, New Jersey
02.2015 - 04.2024
- Supervised and led a team of delivery drivers provided guidance, training and support to ensure efficient delivery operations.
- Scheduled and facilitated monthly team meetings.
- Responsible for processing fee payments, accurately recording monies received, reconciling balances and accounts.
- Developed and optimized delivery routes to guarantee timely deliveries while minimizing fuel costs and maximizing efficiency.
- Ensured that all drivers adhered to company policies, safety regulations, and traffic laws.
- Addressed and resolved issues or delays that arose during the delivery process, finding solutions that meet both client and company needs.
- Monitored work processes and output to ensure compliance with quality standards and company procedures.
Guest Service Representative
Motel 6
East Brunswick, New Jersey
06.2013 - 01.2018
- Efficiently managed the check-in and check-out process, ensuring all guest information was accurate and payments were processed correctly.
- Ensure timely date entry and maintenance of information into record keeping systems.
- Attended to guest complaints and concerns promptly, seeking to resolve issues in a courteous and effective manner.
- Identify customer needs and conduct appropriate research.
- Provided excellent customer service to external and internal customers in person, over the phone, and via written communications.
- Coordinated with housekeeping and maintenance teams to ensure rooms were clean, well-maintained, and ready for guests.
- Handled incoming reservations, cancellations, and modifications with accuracy and professionalism.
Customer Service Representative, DATA Entry Clerk
ETS
Ewing, NJ
09.2004 - 12.2008
- Trained to handle inbound calls from customers.
- Maintain and update customers’ files, databases, records, and other documents.
- Received payment to bring customers' account up to date.
- Helped resolve problems that occurred in customers' account.
- Trained in many different departments throughout the company.
- Received recognition award for outstanding customer service.
- Employed through Adecco, Hamilton, NJ
Education
Some College (No Degree) - Hospitality Management
Middlesex County College
New JerseySkills
- Teamwork and collaboration
- Problem-solving
- Time management
- Reliability
- Excellent communication
- Organizational skills
Timeline
Diagnostic Technician
Roche Molecular Systems
11.2024 - 10.2025
Head Supervisor
Diligent Delivery Systems, LLC
02.2015 - 04.2024
Guest Service Representative
Motel 6
06.2013 - 01.2018
Customer Service Representative, DATA Entry Clerk
ETS
09.2004 - 12.2008
Some College (No Degree) - Hospitality Management
Middlesex County College