Sarah Jacquin
Danville,VA
Summary
Professional with proven expertise in coordinating and delivering impactful training programs. Known for fostering strong team collaboration and adapting to changing needs to ensure optimal outcomes. Possesses skills in curriculum development, instructional design, and performance analysis. Reliable and results-driven, consistently enhancing organizational effectiveness through targeted training initiatives.
Overview
22
22
years of professional experience
Work History
New Store Opening Coordinator/ Trainer
Texas Roadhouse
05.2004 - 04.2024
- Assessed new employee skills and strengths to provide customized training
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity with over 80 new store openings
- Suggested appropriate food and drink pairings to increase per-ticket sales
- Demonstrated flexibility working with internal team members to remedy any issues and preemptively coming up with solutions
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
Server
Caesars Entertainment
11.2024 - Current
- Provided exceptional customer service, ensuring guest satisfaction and prompt resolution of inquiries.
- Managed food and beverage orders efficiently, maintaining accuracy during high-volume service periods.
- Collaborated with kitchen staff to ensure timely delivery of meals and adherence to presentation standards.
- Assisted in training new team members on menu offerings and operational procedures.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty levels.
- Cultivated warm relationships with regular customers.
IT Technician
Texas Roadhouse
04.2024 - 04.2025
- Diagnosed and resolved hardware and software issues for staff and customers.
- Assisted in maintaining network connectivity and security protocols.
- Provided technical support for POS systems to ensure operational efficiency.
- Installed and configured computer systems and peripherals as required.
- Maintained office PCs, networks and mobile devices.
Server, Administrator, Host, Bartender, Line
Texas Roadhouse
05.2004 - 04.2024
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
- Assist managers with quickly resolving service- and food-related issues
International Service Training Coordinator
Texas Roadhouse
12.2014 - 04.2024
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand
- Hired, trained and mentored staff to maximize effectiveness
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
International Corporate Trainer
Texas Roadhouse
12.2014 - 04.2024
- Mentored new hires, resulting in stronger staff development and increased productivity
- Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas
- Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines
- Established and maintained positive work environment to enhance retention and productivity
Training Manager
Drakes- BHG
11.2019 - 11.2021
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Coordinated ongoing technical training and personal development classes for staff members.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Service Manager
Texas Roadhouse
09.2013 - 09.2019
- Set schedules for staff by planning and designating shifts and hours
- Hired and managed all service staff
- Motivated staff to perform at peak efficiency and quality
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
Associate of Applied Science - MCB
Sanford-Brown College - Fenton
Fenton, MOSkills
- Team training
- Critical thinking
- Strategic planning
- Up-selling and cross-selling techniques
- Attention to Detail
- Program Monitoring and Tracking
- Work Coordination
- Employee Relations
- Verbal and written communication
- Materials organization
- Clear communication
- Schedule coordination
Timeline
Server
Caesars Entertainment
11.2024 - Current
IT Technician
Texas Roadhouse
04.2024 - 04.2025
Training Manager
Drakes- BHG
11.2019 - 11.2021
International Service Training Coordinator
Texas Roadhouse
12.2014 - 04.2024
International Corporate Trainer
Texas Roadhouse
12.2014 - 04.2024
Service Manager
Texas Roadhouse
09.2013 - 09.2019
New Store Opening Coordinator/ Trainer
Texas Roadhouse
05.2004 - 04.2024
Server, Administrator, Host, Bartender, Line
Texas Roadhouse
05.2004 - 04.2024
Associate of Applied Science - MCB
Sanford-Brown College - Fenton