Jacob Samaniego
H-E-B
Fort Worth
1
Certification
12
years of professional experience
Dynamic customer service professional with a proven track record in healthcare and retail sectors. Expertise includes patient registration, insurance verification, scheduling, HIPAA compliance, and electronic health records, complemented by a strong foundation in sales and customer relations. Recognized for exceptional communication skills and the ability to effectively train new team members while fostering positive relationships. Committed to delivering outstanding service in high-pressure environments, consistently enhancing customer satisfaction and operational efficiency.
Work History
In-Store Shopper, Trainer
6 Years 4 Months- Trained and mentored 10+ new employees on operational procedures and customer service standards, improving onboarding efficiency and team performance.
- Delivered exceptional customer service in a fast-paced environment, serving 100+ customers per shift while maintaining accuracy and professionalism.
- Consistently met productivity goals by maintaining 98%+ order accuracy, contributing to efficient daily operations and customer satisfaction.
- Accurately fulfilled 100+ customer orders per shift using digital inventory systems while meeting speed and quality standards.
Patient Representative
1 Year 3 Months- Registered approximately 50 patients daily by verifying demographic, insurance, and medical information, ensuring accurate patient records and efficient check-in processes.
- Verified insurance eligibility and collected copays for 50+ patient visits per day, maintaining financial accuracy and compliance with clinic policies.
- Scheduled appointments and managed patient check-in/check-out for a 3-provider urgent care clinic, helping maintain efficient patient flow and minimize wait times.
- Maintained accurate documentation in the EHR system, supporting timely clinical operations and continuity of care for 50+ daily patient encounters.
- Coordinated communication between 3 healthcare providers and clinical staff to ensure seamless patient care and efficient clinic operations.
- Protected confidential patient information with 100% adherence to HIPAA regulations and organizational privacy policies.
Active Seller
1 Year 4 Months- Consistently met sales goals by leveraging product knowledge and effective communication to drive purchases and customer engagement.
- Assisted 50–100+ customers per shift with product selection, providing personalized recommendations in a fast-paced retail environment.
- Generated 10+ IKEA credit card sign-ups, contributing to store membership and sales performance goals.
- Resolved customer concerns efficiently, helping maintain high customer satisfaction and encouraging repeat business.
Team Leader
4 Years 7 Months- Supervised a team of 10–15 employees during peak shifts, coaching staff on customer service standards and daily operations to improve team performance.
- Resolved customer and operational issues while assisting 150+ guests per shift, maintaining a positive guest experience in a fast-paced environment.
- Trained and onboarded 10+ new employees on customer service, POS systems, cash handling, and front-of-house procedures, ensuring consistency with company standards.
Education
Bachelor of Science - Health Information Management
- Dean's List Spring 2026
Bachelor of Science - Exercise Science
Associate of Arts - Kinesiology
Skills
Patient Registration
Insurance Verification
Electronic Health Records (Epic)
HIPPA Compliance
Inventory Management
Data Entry
Team Training
Microsoft Office
Problem Solving
Customer Engagement
Certification
American Heart Association Basic Life Support (BLS)
Timeline
Patient Representative
CareNow
10.2024 - 01.2026Read More
In-Store Shopper, Trainer
H-E-B
03.2020 - CurrentRead More
Active Seller
IKEA
11.2018 - 03.2020Read More
Team Leader
King Ranger Theater
10.2014 - 05.2019Read More
Texas State University
Bachelor of Science from Health Information Management
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Texas State University
Bachelor of Science from Exercise Science
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St. Philip’s College
Associate of Arts from Kinesiology
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