SARAH JANE RAMILO
West Allis
Summary
Customer service and operations professional with experience in financial services and production leadership. Skilled in supporting clients, managing transactions with accuracy, and leading teams to achieve efficiency and performance goals. Strong background in relationship building, problem-solving, and delivering quality service in both banking and manufacturing environments.
Overview
8
8
years of professional experience
Work History
Bank Teller
Landmark Credit Union
Milwaukee
08.2024 - Current
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and service requests.
- Handled cash deposits, withdrawals, and transfers securely.
- Resolved customer issues promptly and professionally.
Production Lead
ABB INC
New Berlin
10.2022 - Current
- Ensure the safety and productivity of all employees as assigned to designated shift.
- Train new employees and coach existing employees.
- Implemented performance, quality, and efficiency measures to achieve aggressive production goals.
- Completed and maintained accurate and organized records, documents, and reports.
Assembler
ABB INC
New Berlin
01.2018 - 10.2022
- Building Drives using Components.
- Checked position and alignment of each components to prevent errors and minimize material waste.
- Used established Work Instruction to complete jobs quickly, accurately and with zero errors.
Associate Banker (Part-Time)
BMO US
Greenfield
05.2022 - 08.2022
- Offering courteous and effective customer service, addressing customer inquiries, and guaranteeing customer satisfaction.
- Identify customer needs, provide information about financial products and services.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
Education
Business Management -
Milwaukee Area Technical College
Milwaukee, WisconsinBachelor’s - Business Management
National College of Science and Technology
Skills
- Communication Skills
- Analytical Skills
- Multi-tasking Skill
- Computer Technical Skills
Websites
Hobbies and Interests
- Traveling: For self-development, adventure, new experiences, and relationship building.
- Walking in Nature: Reduces stress, improves mental health, mood, and overall well-being.
- Music: Provides comfort, improves sleep quality, improves mood and behavior, and helps relaxation.
- Reading: Increases knowledge, improves vocabulary and mental sharpness, and promotes empathy and understanding.
Timeline
Bank Teller
Landmark Credit Union
08.2024 - Current
Production Lead
ABB INC
10.2022 - Current
Associate Banker (Part-Time)
BMO US
05.2022 - 08.2022
Assembler
ABB INC
01.2018 - 10.2022
Business Management -
Milwaukee Area Technical College
Bachelor’s - Business Management
National College of Science and Technology