SARAH JENNINGS
FRESNO,CA
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
19
19
years of professional experience
Work History
Claims Generalist
Progressive Insurance
12.2024 - Current
- Evaluated claims for accuracy and compliance with company policies and procedures.
- Resolved complex claim disputes by collaborating with internal teams and leardership
- Enhanced workflow efficiency by implementing streamlined processes for claims management.
- Facilitated cross-departmental communication to ensure timely resolution of claim issues.
- Maintained compliance with industry regulations by staying up-to-date on policy changes and adjusting procedures accordingly.
- Enhanced customer satisfaction through prompt and accurate resolution of claim disputes.
Administrative Assistant
Boden Davidson P.C.
02.2020 - 12.2024
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
- Maintained database of client contact information with accuracy and attention to detail.
- Maintained office inventory by assisting with supply orders.
- Maintained calendars and schedules to set appointments for management team.
- Processed incoming mail and distributed to relevant departments or individuals.
- Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions.
Social Media Manager
Freelance
04.2016 - 02.2020
- Generated content ideas to engage target audiences and increase followers.
- Managed content creation, curation and scheduling for multiple social channels including Facebook, Twitter, Instagram, Pinterest and LinkedIn.
- Managed daily posts across social media platforms to increase Facebook, Twitter, and Instagram engagement.
- Maintained social media calendar, supporting brand identity while tapping into seasonal moments and appropriate trends.
- Monitored comments on all social media accounts and responded promptly to customer inquiries.
- Planned and executed social media vision, driving brand discovery and customer engagement.
- Developed social media strategy by measuring and reporting on key metrics.
- Integrated third-party software tools into existing workflow in order to streamline processes.
Shift Leader Manager
Starbucks Coffee Company
06.2007 - 03.2016
- Showed proficiency in maintaining a clean work environment by following safety procedures and adhering to sanitation regulations.
- Utilized excellent interpersonal communication skills to effectively motivate staff, handle customer complaints, and build relationships with vendors.
- Proficient in problem-solving to quickly identify and resolve issues that arise during shifts.
- Possessed strong leadership qualities capable of inspiring teams towards achieving common goals.
- Displayed capability for handling all administrative duties related to shift operations such as payroll processing, cash management, and daily reports.
- Demonstrated proficiency in using Point Of Sale software programs for ordering supplies or managing transactions.
- Employed creative approaches when resolving conflicts between staff members or customers to ensure a smooth operation.
- Adept at coaching employees on best practices for delivering exceptional service standards that meet customers' needs.
- Addressed customer complaints and resolved conflicts.
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
- Trained and supervised new staff members.
Education
Fresno City College
Fresno, CASkills
- Attention to Detail
- Multi-Line Phone Systems
- Complex Problem-Solving
- Social media knowledge
- Microsoft Office Suite
- Proficient in Excel
- Type 60 WPM
- Proficient in Google office products
- Familiar with AI tools
Timeline
Claims Generalist
Progressive Insurance
12.2024 - Current
Administrative Assistant
Boden Davidson P.C.
02.2020 - 12.2024
Social Media Manager
Freelance
04.2016 - 02.2020
Shift Leader Manager
Starbucks Coffee Company
06.2007 - 03.2016
Fresno City College