Sarah Jones
Oregon City,OR
Summary
Experienced Customer Service Representative fluent in English and [Spanish] language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
5
5
years of professional experience
Work History
Peer Support Assistant
Clackamas Community College
09.2023 - Current
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Managed email communications
- Active listening
- Customer Service
Customer Service Representative
Canby Liqour
02.2019 - 06.2022
- Active Listening
- Problem Solving
- Customer Service
- Call handling and management
- Multi-Tasking
- Time Management
- Data Entry and Management
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided language translation services for customer service inquiries.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Conflict Resolution
Education
Associate of Applied Science - Business Communications
Clackamas Community College
Oregon City, OR09.2024
Skills
- Meeting Coordination
- Project Coordination
- Mail Distribution
- Office Administration
Timeline
Peer Support Assistant
Clackamas Community College
09.2023 - Current
Customer Service Representative
Canby Liqour
02.2019 - 06.2022
Associate of Applied Science - Business Communications
Clackamas Community College
Similar Profiles
Jacob OrrellJacob Orrell
Tutor at Clackamas Community CollegeTutor at Clackamas Community College
Maria GaltsevaMaria Galtseva
Welding Student at Clackamas Community CollegeWelding Student at Clackamas Community College
KENNETH BUSHKENNETH BUSH
Part Time Interim Professor at Clackamas Community College/ Area 1 JATC PlumbingPart Time Interim Professor at Clackamas Community College/ Area 1 JATC Plumbing
Jaselle MazziJaselle Mazzi
Production Grinder at Precision CastpartsProduction Grinder at Precision Castparts
Carmen AlzamoraCarmen Alzamora
Registered Nurse, Emergency Department at Providence Health & ServicesRegistered Nurse, Emergency Department at Providence Health & Services