Sarah Jones
Shreveport,LA
Summary
Resourceful worker known for high productivity and efficient task completion. Extensive experience in insurance verification, billing dispute resolution, and patient communication. Excel in problem-solving, time management, empathy, and navigating complex account issues to improve patient satisfaction.
Overview
13
13
years of professional experience
Work History
Patient Account Representative
Highland Clinic
Shreveport, LA
03.2025 - Current
- Analyze patient accounts, improving billing accuracy, reducing outstanding balances.
- Verify insurance benefits, inform patients, collect fees pre-surgery.
- Create obstetrics financial contracts, offer payment plans, ensure prenatal care affordability.
- Facilitate communication between patients and healthcare providers regarding account issues.
- Research discrepancies in patient accounts to determine appropriate resolution.
- Review estimate on benefit statements submitted by insurance companies for accuracy against provider's charges.
- Maintain detailed notes on all patient interactions for future reference purposes
Medical Front Office Supervisor
WK Pinnacle Gastroenterology
Shreveport, LA
01.2024 - 02.2025
- Assigned tasks to front office staff members.
- Supervised staff performance, delivered feedback, and created development plans for employee skill growth.
- Implemented strategies to enhance team efficiency and patient satisfaction.
- Trained new staff on office protocols and software systems.
- Addressed patient inquiries and resolved scheduling conflicts promptly.
- Managed patient records and maintained accurate electronic filing systems.
- Provided customer service to patients by addressing inquiries, concerns, and complaints in a timely manner.
Medical Insurance Verification
WK Pinnacle Gastroenterology
Shreveport, LA
01.2024 - 02.2025
- Verified patient insurance, ensuring accurate information and compliance.
- Processed incoming requests for medical records from physicians, insurance companies, attorneys, and other healthcare providers.
- Assisted patients in understanding their insurance benefits and options.
- Documented verification outcomes in patient records for future reference.
- Interacted with insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
New Patient Referral Coordinator
WK Spine and Pain Specialists
Shreveport, LA
08.2012 - 06.2023
- Managed patient scheduling, enhancing practice efficiency and reducing wait times.
- Educated patients on available services and guided them through initial processes.
- Created weekly activity reports summarizing total number of new patients seen during the week, along with any pertinent trends noted.
- Performed administrative tasks, such as filing documents, entering data into the system, and preparing letters or reports as requested by management team members.
- Trained new staff on referral coordination procedures and best practices.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
Education
HIGH SCHOOL DIPLOMA -
Calvary Baptist Academy
Shreveport, LA05-2008
Skills
- Proficient in NextGen, Adobe, EMR, Microsoft systems, Expanse
- Customer Service
- Multitasking and organization
- Attention to detail
- Conflict resolution
- Phone Etiquette
- Task delegation
References
- Gwen Long / WK Spine and Pain Specialists (Manager) : (318) 212-3636
- Lindsey Ferguson / Willis Knighton Health (Supervisor) : (318) 212-6965
Timeline
Patient Account Representative
Highland Clinic
03.2025 - Current
Medical Front Office Supervisor
WK Pinnacle Gastroenterology
01.2024 - 02.2025
Medical Insurance Verification
WK Pinnacle Gastroenterology
01.2024 - 02.2025
New Patient Referral Coordinator
WK Spine and Pain Specialists
08.2012 - 06.2023
HIGH SCHOOL DIPLOMA -
Calvary Baptist Academy
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