Whitney DeLoach
Patient Account Representative
Lake Wales,FL
Summary
Passionate and hardworking Patient Account Representative dedicated to customer service and patient care. Outgoing and flexible team player offering 10 years of healthcare and customer service experience.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Patient Account Representative
Rotech Healthcare
Lakeland, FL
03.2018 - Current
- Answered patients telephone calls promptly.
- Prepared reports detailing billing actions, flags and other key information.
- Utilized computer programs to create invoices, letters and other documents.
- Posted payments and processed refunds.
- Contacted patients after insurance was calculated to obtain payments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Representative
SYKES Lakeland
Lakeland, FL
04.2017 - 03.2018
- Assisted call-in customers with questions and orders.
- Explained features and advantages of AT&T and DirecTV products/ services to promote sales.
- Retained excellent client satisfaction ratings through outstanding service.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Sales Agent
Results Companies
Winter Haven, FL
07.2013 - 02.2016
- Assisted call-in customers with questions and orders.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Exceeded goals for new accounts in single sales cycle.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Education
Associate of Arts -
Florida Agricultural And Mechanical University
Tallahassee, FL 08.2009 - 05.2011
Associate of Arts -
Polk State College
Winter Haven, FL 04.2020 - Current
Skills
Medical billing
Medical terminology
HIPAA understanding
Insurance billing
Collections experience
Proficient in EMR and Microsoft Word/ Excell
10 Key
Timeline
Associate of Arts -
Polk State College
04.2020 - Current
Patient Account Representative
Rotech Healthcare
03.2018 - Current
Sales Representative
SYKES Lakeland
04.2017 - 03.2018
Sales Agent
Results Companies
07.2013 - 02.2016
Associate of Arts -
Florida Agricultural And Mechanical University
08.2009 - 05.2011