Summary
Overview
Work History
Education
Skills
Timeline
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Whitney DeLoach

Whitney DeLoach

Patient Account Representative
Lake Wales,FL

Summary

Passionate and hardworking Patient Account Representative dedicated to customer service and patient care. Outgoing and flexible team player offering 10 years of healthcare and customer service experience.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Patient Account Representative

Rotech Healthcare
Lakeland, FL
03.2018 - Current
  • Answered patients telephone calls promptly.
  • Prepared reports detailing billing actions, flags and other key information.
  • Utilized computer programs to create invoices, letters and other documents.
  • Posted payments and processed refunds.
  • Contacted patients after insurance was calculated to obtain payments.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Sales Representative

SYKES Lakeland
Lakeland, FL
04.2017 - 03.2018
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of AT&T and DirecTV products/ services to promote sales.
  • Retained excellent client satisfaction ratings through outstanding service.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.

Sales Agent

Results Companies
Winter Haven, FL
07.2013 - 02.2016
  • Assisted call-in customers with questions and orders.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Exceeded goals for new accounts in single sales cycle.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.

Education

Associate of Arts -

Florida Agricultural And Mechanical University
Tallahassee, FL
08.2009 - 05.2011

Associate of Arts -

Polk State College
Winter Haven, FL
04.2020 - Current

Skills

    Medical billing

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Timeline

Associate of Arts -

Polk State College
04.2020 - Current

Patient Account Representative

Rotech Healthcare
03.2018 - Current

Sales Representative

SYKES Lakeland
04.2017 - 03.2018

Sales Agent

Results Companies
07.2013 - 02.2016

Associate of Arts -

Florida Agricultural And Mechanical University
08.2009 - 05.2011

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Whitney DeLoachPatient Account Representative